Noah Hatcher
Dartmouth,NS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Flight Operations Specialist
Swissport
02.2022 - Current
- Collaborated with airline management to develop new policies and procedures aimed at enhancing operational performance and customer satisfaction.
- Delivered high-quality customer service when addressing passenger inquiries or concerns regarding flights or travel arrangements.
- Maintained strong relationships with key stakeholders such as airport authorities, airlines, government agencies, and vendors to facilitate seamless operations coordination efforts.
- Responded to any emergency situation's involving one of our flights/passengers while on shift
- Dealt with any IROP situations to ensure best experience for our customers
- Worked in collaboration with the airline's load control to ensure proper weight and balance of departing flights.
Passenger Service Agent
Swissport
11.2022 - 02.2023
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Worked with colleagues to ensure on-time departures of flights
Cashier Supervisor
Shoppers Drug Mart
02.2022 - 12.2022
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Elevated employee morale with regular recognition of outstanding performance, fostering a positive work atmosphere conducive to productivity.
- Ensured compliance with corporate guidelines, taking responsibility for accurate completion of required paperwork such as timecards and incident reports.
- Quickly and accurately counted drawers at start and end of each shift.
Customer Service Agent
Strategic Aviation
08.2022 - 11.2022
- Interact with passengers in a friendly and professional manner.
- Address inquiries and concerns regarding flights, baggage, and general travel information.
- Provide clear and concise information about flight details, boarding procedures, and other relevant information.
- Utilize check-in systems and software to process passenger information and print boarding passes.
- Handle electronic check-ins and assist passengers with self-service kiosks.
- Verify travel documents, including passports and visas, to comply with security and airline regulations.Resolve issues related to overbooked flights, seat assignments, and other passenger concerns.
- Handle unexpected situations such as flight delays or cancellations with a calm and solution-oriented approach.
Cashier/Merchandiser
Shoppers Drug Mart
08.2018 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Commerce -
Saint Mary’s University
Halifax, NS08.2025
Bachelor of Health Sciences - Respiratory Therapy
Dalhousie University
Halifax, NSHigh School Diploma -
Dartmouth High School
Dartmouth, NS06.2021
Skills
- Organizational Skills
- Teamwork Abilities
- Time Management
- Decision Making
- Critical Thinking
- Attention to Detail
- Multitasking Abilities
- Problem Solving
- Detail Oriented
Languages
French
Full Professional
Timeline
Passenger Service Agent
Swissport
11.2022 - 02.2023
Customer Service Agent
Strategic Aviation
08.2022 - 11.2022
Flight Operations Specialist
Swissport
02.2022 - Current
Cashier Supervisor
Shoppers Drug Mart
02.2022 - 12.2022
Cashier/Merchandiser
Shoppers Drug Mart
08.2018 - 02.2022
Bachelor of Commerce -
Saint Mary’s University
Bachelor of Health Sciences - Respiratory Therapy
Dalhousie University
High School Diploma -
Dartmouth High School
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