Noah Grossman

Personable and dedicated Customer Service Representative with extensive experience in the eCommerce industry. Solid team player and upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• Responsible for internally coordinating multiple RFP’s of $350K+ AAR customers.
• Spearheaded DealerPILOT Client Conversion Project – responsible to convert 150+ clients from legacy platform to newly designed and implemented platform.
• Developed and implemented 2017 Customer Success Plan for DealerPILOT HR Solutions, including maintaining regular contact with 150+ active clients. Maintained over 95% client retention rate.
• Helped to create customized account plans for Numerator/Wiser clients to best optimize operations of client accounts.
• Assist/lead onboarding of new Engagement Managers (internal) for 360PI Solution for Numerator/Wiser.
• Heavily involved in onboarding new clients to ensure smooth start to Numerator/Wiser client partnerships, serving as a platform SME, trainer, and any other general support required for the onboarding projects.
• Responsible for new-hire onboarding for MBNA Collections department, DealerPILOT HR Solutions and Numerator/Wiser 360PI Engagement Managers.
• Managed/Coached a low performing team at Bank of America that went from bottom 3 in the department to top 10 within a month – identified underlying issues, such as lack of motivation, lack of understanding of what team driven goals were, and implemented best demonstrated practices (BDP’s) and peer-coaching
• Streamlined processes for MBNA Collections Department – implemented new departmental processes to acquire system access for all associates and managers