Stacy Carvalho Franco
Brampton,ON
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Detail-oriented and methodical billing administrator offering exceptional experience in the related role. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
21
21
years of professional experience
Work History
Billing Administrator
VitalAire Health Canada - Air Liquide Canada
10.2008 - 03.2024
- Responsible for Billing Medical Gases & Construction Work Orders.
- Apply credits when needed.
- Managed complex billing situations with high level of professionalism, resolving disputes and maintaining client satisfaction.
- Collaborated with other departments to address discrepancies in client accounts, promoting positive interdepartmental relationships.
- Organized digital filing systems for efficient retrieval of client documentation during internal or external audits as necessary.
- Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
- Increased billing accuracy by diligently reviewing and reconciling invoices.
- Prepared and submitted monthly billing reports to clients.
- Reviewed and reconciled customer accounts.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Meet month end billing deadlines.
Data Entry Administrator
Inquiry Management Systems ( IMS )
11.2002 - 09.2008
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data from team members.
- Remained adaptable to changing workloads and priorities while maintaining high level of organization and attention to detail.
- Enter Advertisements into our system.
- Set up new Advertisers.
Education
High School Diploma -
Loretto College High School
Toronto, ONOffice Administration
Seneca College
Toronto, ONSkills
- Invoice Processing
- Billing systems and software: AS400, D365, Sales Force & Oracle
- Patient account management
- Month-end closing procedures
- Invoicing proficiency
- Attention to Detail
- Proactive and Self-Motivated
- Data Entry
- Professional ethics
- Energetic, Positive & Loyal
- Able to work independently also part of a team
- Adapts to change
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Billing Administrator
VitalAire Health Canada - Air Liquide Canada
10.2008 - 03.2024
Data Entry Administrator
Inquiry Management Systems ( IMS )
11.2002 - 09.2008
High School Diploma -
Loretto College High School
Office Administration
Seneca College
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