NOAH FLORES
Kitchener,ON
Summary
Accomplished and self-motivated professional with a strong background in sales management, complemented by a solid foundation in Quality Assurance analysis. Known for reliability and a goal-oriented work ethic, offering expertise in both sales strategies and network infrastructure. Fluent in both English and Spanish. Proficient in customer service, IT and computer systems support, and network infrastructure. Effective communicator with a proven ability to manage multiple projects simultaneously while ensuring compliance with professional standards and regulations. Seeking a role that allows the leverage of this diverse skill set to contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Sales Executive
Approval Team
06.2019 - 11.2022
- Spearheaded exceptional customer service efforts while maintaining premium service levels.
- Formulated and executed strategic closing tactics to consistently surpass challenging sales targets.
- Pioneered innovative sales strategies that garnered steadfast client commitments.
- Proficiently assessed leads through effective communication channels and streamlined application collection processes.
- Pioneered innovative sales strategies that garnered steadfast client commitments, enhancing the ability to address customer inquiries and provide tailored solutions.
- Knowledgeable with all car manufacturers and proficient in all mechanical aspects of vehicles, enhancing the ability to address customer inquiries and provide tailored solutions.
- Skillfully guided the customer through the entire vehicle purchase journey, from initial inquiry to closing the sale, ensuring a seamless and satisfying experience.
Sales Account Manager
Apple
05.2016 - 11.2018
- Effectively articulated the value proposition of services and products, emphasizing their benefits to clients. This approach contributed to clients' trust and loyalty.
- Used Apple's CRM strategy to maintain meaningful and productive communication with clients, gaining valuable insights into their needs and preferences.
- Developed and executed agreed-upon sales plans with precision, consistently achieving and often surpassing assigned goals within customer accounts.
- Recognizing the importance of aligning services with clients' primary concerns and objectives, tailored solutions to provide effective financial solutions.
- Efficiently followed the customer engagement model and streamlined processes to ensure smooth order processing, including the creation of web orders, order acknowledgments, shipment tracking, and shipment confirmations.
Network Hardware Quality Analyst
Celestica
04.2008 - 03.2016
- Conducted thorough equipment troubleshooting to ensure the ongoing maintenance of manufacturing quality, promptly identifying and addressing any performance issues to uphold for mass production standards.
- Collaborated closely with engineers, actively providing insights and recommendations for network server adjustments necessary to achieve seamless integration and optimal functionality of BIOS, Uboot, and Diags (Diagnostics).
- Methodically conducted equipment calibration when required, adhering to strict precision standards to guarantee optimal equipment functionality and accuracy.
- Maintained a detailed documentation of server configurations, changes, and testing results.
- Continuously monitor network server performance and health using monitoring tools, proactive alerts, and real-time analysis to detect and address issues promptly.
- Streamlined the management of computer and network equipment inventory, while rigorously enforcing quality control measures to elevate production processes.
- Provided training and knowledge-sharing sessions to team members to enhance their understanding of server quality assurance best practices and tools.
Education
Network And System Administration
Toronto School of Business
Toronto, ON2000
Skills
Technical Skills
- Quality Assurance Analysis
- Network Server Test/Verification
- Hardware and Software System Installation
- BIOS/BMC (Baseboard Management Controller)
- Uboot/Diags (Diagnostics)
- BSP (Board Support Package)
- Microsoft office applications
- Cisco Webex, Mobility Client, Click-Point, Prism, Cisco Any-Connect, mobility client, Adobe Connect, Ring-Central
Personal Skills
- Analytical
- Meticulous Attention To Detail
- Ability To Work As Part Of A Team / Customer relationship building
- Great Negotiator / Assertive with Complex Negotiations
- Strong Communication Skills / Organizational Development
- Strong Time Management / Self-sufficient / Strong work ethics
- Fluent in both English and Spanish
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Executive
Approval Team
06.2019 - 11.2022
Sales Account Manager
Apple
05.2016 - 11.2018
Network Hardware Quality Analyst
Celestica
04.2008 - 03.2016
Network And System Administration
Toronto School of Business
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