Noah Elayouti
Ottawa
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
1800 Radiator
11.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Produce Clerk
Metro
06.2023 - 10.2023
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Pleasantly greeted customers and provided prompt and courteous service.
- Inspected produce to update and adjust pricing information.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
Customer Service Associate
Dollarama
01.2023 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Organized customer appreciation events, strengthening customer relations and loyalty.
- Developed comprehensive FAQ section on company website, reducing incoming query volume.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Enhanced brand image by consistently delivering service beyond expectations.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Utilized social media platforms to address customer concerns, broadening channels of support.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Increased team productivity with effective communication and coordination of tasks.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
Education
High School Diploma -
Cairine Wilson Secondary School
06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Data collection
- Customer relationship management (CRM)
Timeline
Customer Service Representative
1800 Radiator
11.2023 - 03.2025
Produce Clerk
Metro
06.2023 - 10.2023
Customer Service Associate
Dollarama
01.2023 - 04.2023
High School Diploma -
Cairine Wilson Secondary School
Similar Profiles
Misty HagemierMisty Hagemier
Customer Service Representative at 1800 RadiatorCustomer Service Representative at 1800 Radiator
Antonio ConnellAntonio Connell
Field Sales Territory Manager at 1800 radiatorField Sales Territory Manager at 1800 radiator
BLADIMIR JOSE RODRIGUEZ RAMIREZBLADIMIR JOSE RODRIGUEZ RAMIREZ
Warehouse Assistant at 1800-RadiatorWarehouse Assistant at 1800-Radiator