Noa Kato
Toronto,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining service at Tokyo Summer Land by leveraging strong multitasking abilities and a customer service focus. Expert in maintaining cleanliness and quality control, significantly increasing table turnover rate. Skilled in menu memorization and cultural sensitivity, ensuring personalized and efficient service.
Overview
4
4
years of professional experience
Work History
Food Waiter
Saiseria
11.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Food Waiter/Cook's Assistant
Tokyo Summer Land
06.2021 - 08.2021
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
Food Waiter
Oomiharashi-Tei
04.2020 - 04.2021
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Education
No Degree - Business Administration
University Politecnica De Valencia
Valencia Spain06.2023
High School Diploma -
Fujimori High School
Tokyo Japan05.2022
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Quality Control
- Menu Memorization
- Cultural Sensitivity
Languages
Japanese
English
Spanish
Filipino
Timeline
Food Waiter
Saiseria
11.2023 - 06.2024
Food Waiter/Cook's Assistant
Tokyo Summer Land
06.2021 - 08.2021
Food Waiter
Oomiharashi-Tei
04.2020 - 04.2021
No Degree - Business Administration
University Politecnica De Valencia
High School Diploma -
Fujimori High School
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