Noa Chartrand
Montréal,QC
Summary
18-year-old Customer Experience Agent who is passionate about delivering exceptional customer service to promote business. A pleasant demeanour and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Trustworthy and reliable, open to constructive criticism and agreeable.
Overview
6
6
years of professional experience
Work History
Customer Experience Representative
Indigo Books & Music
Orleans, ON
08.2021 - 08.2023
- Operated Indigo’s Point of Sale (POS) system which included opening and closing the store as well as training new hires.
- Managed social media accounts, creating promotional content to announce sales and promote in-store stock to increase foot traffic at our specific retail location.
- Developed excellent customer service skills and assisted customers on the phone, on the sales floor, and at the cash register while always doing my best to fulfill the customer’s needs, which sometimes meant going above and beyond my role for the customer.
- Unloaded skids, received the product and ran it to the sales floor where I would create and fill displays according to Indigo standards.
- Identified opportunities to increase sales by suggesting additional products or services that may be beneficial for the customer's needs and surpassed sales goals.
Volunteer Equipment Manager
Football Ontario
Ottawa, ON
07.2023 - 07.2023
- Provided on-site support, staying at the Carleton University Campus for two weeks to assist Team Ontario Black at the second annual Women’s U18 Tackle Football National Championship.
- Responsible for carrying all equipment from campus to the practice and game fields, washing the team’s uniforms before game days and conducting daily equipment checks to ensure player safety.
- Played a leadership role alongside other coaches, working together as a team with a shared goal.
- Instructed players in proper sportsmanship techniques both on and off the field.
- Trained athletes in the proper use of equipment for safety and maximum results.
- Resolved conflicts among team members while maintaining a positive environment and organized special events such as team-building activities.
Assistant to the Contractor
PAR Home Renovations
Ottawa, ON
07.2020 - 08.2020
- Worked as an assistant to the contractor during the demolition for a home renovation.
- Duties included breaking down walls, removing flooring and loading the dumpster with materials from the demolition.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Removed damaged materials and prepared surfaces for optimal installations.
Camp Counselor Volunteer
Ottawa School of Theatre
Orleans, ON
07.2019 - 08.2019
- Instructed campers on the proper use of equipment and safety rules.
- Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
- Designed activities to help individuals overcome confidence issues and build strength.
- Encouraged positive social interactions among campers from different backgrounds by organizing team-building exercises.
- Promoted a fun, safe and inclusive environment by monitoring the activity of campers to identify and address behavioural issues.
Volunteer
Cumberland Panthers
Cumberland, ON
07.2017 - 08.2019
- Volunteered to assist in the operation of the canteen and merchandise
shop during Cumberland Panthers home games. - Duties included preparing and selling menu items as
per the canteen menu, ensuring the security of the money and merchandise while following food handling procedures and money handling policies. - Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Education
High School Diploma -
École Secondaire Catholique Béatrice-Desloges
Orléans, ON06-2023
Skills
- Complaint Handling
- Interpersonal Relationships
- Equipment Maintenance
- Conflict Management
- Social Media and Promotions
- Attention to Detail
- Creativity and Flexibility
- Critical Thinking
- Performance Improvements
- Customer Service
- Positive Mindset
- Effective Communication
- Problem-Solving
Affiliations
- Snowboarding
- American Football
- Reading
- Baking and Cooking
- Writing
- Hiking
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Accomplishments
- Graduated with the top grade in both my 12th-grade Creative Writing and English classes
- Runner-up in writing contest to celebrate High School's 25th anniversary
References
References available upon request.
Timeline
Volunteer Equipment Manager
Football Ontario
07.2023 - 07.2023
Customer Experience Representative
Indigo Books & Music
08.2021 - 08.2023
Assistant to the Contractor
PAR Home Renovations
07.2020 - 08.2020
Camp Counselor Volunteer
Ottawa School of Theatre
07.2019 - 08.2019
Volunteer
Cumberland Panthers
07.2017 - 08.2019
High School Diploma -
École Secondaire Catholique Béatrice-Desloges
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