Nancy Norton
Vancouver,Canada
Summary
A caring, compassionate, friendly, and respectful person to all patients and clients, offering years of experience and training. I am a lifelong learner looking to further my career by applying my maturity, reliability, and dependability. Understanding and professionalism with client contact covering over 20 years of experience; adept at working in demanding environments demanding strong organizational, leadership, and interpersonal skills. Meticulous and resourceful in spearheading, organizing, and completing care; ability to multitask effectively. Skilled in technical expertise contributes to a well-rounded working history. Committed to exceptional client service and driven by challenges.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Coordinator, Clinical Research Support Unit
PHSA - British Columbia Children's Hospital Research
11.2022 - Current
- Processing invoices, expense reports, and financial quarter reports
- Serving as liaison between vendors, suppliers, clients, and staff
- Providing additional support during peak periods or special projects
- Support for IT situations in our department
- Conducting research, compiling, and analyzing statistical data
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and arrangements for senior staff members.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- ArcGIS Online developed Field Maps to load data points on designed maps
- ArcGIS Pro design maps using datapoints to show areas of patient intakes on a geographical map
- START and INSPIRE Program (Coordinator) – Placing Trainees with Research Projects in BC Children’s Hospital and BC Research Institute
- Staffing decisions: leveling, interviews, selection, onboarding
- Resource coordination: project and assignment information
- Research trainee program schedule maintenance
- Weekly and monthly departmental reports
- Maintaining websites and adjusting advertising for project enrollment
- Designing Redcap forms for project intake
- Selecting students for project matching and submitting to Mentors/PI
- Conducting interviews and onboarding
- Setting up mid-year and final surveys
- Sending reports to Clinical Research Support Unit Research Manager
- Better Impact Scheduling System Development
- Developed scheduling and reporting system for 40-120 trainees
- Created content, custom fields, and e-learning modules
- Created templates, activity shifts, interviews, orientations/training, meetings, and learning documents/applications
- Clinical Research Evaluation Unit (CREU) Responsibilities
- Maintaining shared workspaces for research teams
- Assisting new research projects with unit requirements
- Approving access to new staff and onboarding
- Maintaining building supplies and maintenance
- Approving new projects using phlebotomy, billing contracts, and SOPs
Program Coordinator/Navigator - Lung Screening
PHSA - BC Cancer
04.2022 - 11.2022
- Developing and maintaining a provincial lung cancer screening program
- Guiding applicants on eligibility, enrollment, support, and participant information
- Maintaining confidential participant online information
- Supporting healthcare system navigation and service access
- Scheduling chest CT scans and coordinating follow-up low-dose CTs
- Facilitating patient care and engaging current smokers in smoking cessation information
- Collaborating with hospital-based service providers and General Practitioners
- Acting as an expert on the screening pathway, coordinating quality assurance activities, and providing administrative support
Research Assistant - BC Lung Screen Trial
PHSA - BC Cancer
01.2018 - 01.2020
- Reviewing potential participants, ensuring informed consent and assessing based on studies/protocols
- Maintaining online recruitment systems and data entry
- Scheduling participants into Research Calendars for Spirometry, Blood Draw, and Computed tomography scans
- Update participant/patient charts and participants verbally
- Collecting, documenting, and reporting accurate data
- Upholding patient confidentiality and escalating inquiries
- Communicating study-related expectations to participants
Customer Relationship Specialist
Western Concord
01.2016 - 01.2018
- Gathering customer requirements and coordinating new business launches
- Consulting with Production team and resolving customer issues
- Managing customer orders from gathering needs to post-sale service
- Project managing new business and packaging projects
- Managing customer files including price lists, inventory, stocking agreements, rebates, supply agreements, credit files, and customer forms
Customer Service Coordinator
Canexus/Randstad
01.2013 - 01.2015
- Utilized Visual Basic, SQL, and Microsoft Access for system development
- Created an instruction manual for novices
- Provided exceptional service to meet customer and carrier requirements
- Developed effective customer communication
- Monitored inventory levels for timely product delivery
- Initiated actions for optimal response times and service levels
- Ensured compliance with Transport Canada and Hazardous Goods Compliance
- Completed status reports on production progress, customer information, and inventory
Technical Support Representative
Shaw Communications
01.1998 - 01.2013
- Knowledge of computer systems, networking, and internet applications
- Comfort with troubleshooting technical issues
- Identifying and resolving customer complaints
- Answering technical support calls and emails
- Communicating with other departments for problem resolution
- Maintaining customer accounts using CBS and Trouble Ticketing systems
- Collection of outstanding balances and payment arrangements
Education
Bachelor - Applied Technology Geographic Information Systems
Southern Alberta Institute of Technology
Calgary01.2028
GIS - GIS Data Collection, Analysis & Asset Mgmt
Seneca College
Toronto12.2024
Bachelor of Health Sciences - First Year
Queens University
Kingston12.2022
Medical Office Assistant With Unit Clerk Program - Medical Administration
Academy of Learning Career College
Kamloops12.2022
Health Care Assistant Program - Healthcare
Okanagan College
Vernon12.2021
Health Fundamentals Certificate of Achievement - Healthcare
SAIT
Calgary12.2016
Visual Basic Programming Certificate of Achievement -
SAIT
Calgary12.2003
Certification
Medical Research (N2 v9 Standard Operating Procedure, Health Canada Division 5, Research Ethics (TCPS 2:) and GCP Canada
Timeline
Administrative Coordinator, Clinical Research Support Unit
PHSA - British Columbia Children's Hospital Research
11.2022 - Current
Program Coordinator/Navigator - Lung Screening
PHSA - BC Cancer
04.2022 - 11.2022
Research Assistant - BC Lung Screen Trial
PHSA - BC Cancer
01.2018 - 01.2020
Customer Relationship Specialist
Western Concord
01.2016 - 01.2018
Customer Service Coordinator
Canexus/Randstad
01.2013 - 01.2015
Technical Support Representative
Shaw Communications
01.1998 - 01.2013
Bachelor - Applied Technology Geographic Information Systems
Southern Alberta Institute of Technology
GIS - GIS Data Collection, Analysis & Asset Mgmt
Seneca College
Bachelor of Health Sciences - First Year
Queens University
Medical Office Assistant With Unit Clerk Program - Medical Administration
Academy of Learning Career College
Health Care Assistant Program - Healthcare
Okanagan College
Health Fundamentals Certificate of Achievement - Healthcare
SAIT
Visual Basic Programming Certificate of Achievement -
SAIT
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