Nancy Norton
Vancouver,Canada
Summary
A caring, compassionate, friendly, and respectful person to all patients and clients, offering years of experience and training. I am a lifelong learner looking to further my career by applying my maturity, reliability, and dependability. Understanding and professionalism with client contact covering over 20 years of experience; adept at working in demanding environments demanding strong organizational, leadership, and interpersonal skills. Meticulous and resourceful in spearheading, organizing, and completing care; ability to multitask effectively. Skilled in technical expertise contributes to a well-rounded working history. Committed to exceptional client service and driven by challenges.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Coordinator, Clinical Research Support Unit
PHSA - British Columbia Children's Hospital Research
11.2022 - Current
- Processing invoices, expense reports, and financial quarter reports
- Serving as liaison between vendors, suppliers, clients, and staff
- Providing additional support during peak periods or special projects
- Support for IT situations in our department
- Conducting research, compiling, and analyzing statistical data
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and arrangements for senior staff members.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- ArcGIS Online developed Field Maps to load data points on designed maps
- ArcGIS Pro design maps using datapoints to show areas of patient intakes on a geographical map
- START and INSPIRE Program (Coordinator) – Placing Trainees with Research Projects in BC Children’s Hospital and BC Research Institute
- Staffing decisions: leveling, interviews, selection, onboarding
- Resource coordination: project and assignment information
- Research trainee program schedule maintenance
- Weekly and monthly departmental reports
- Maintaining websites and adjusting advertising for project enrollment
- Designing Redcap forms for project intake
- Selecting students for project matching and submitting to Mentors/PI
- Conducting interviews and onboarding
- Setting up mid-year and final surveys
- Sending reports to Clinical Research Support Unit Research Manager
- Better Impact Scheduling System Development
- Developed scheduling and reporting system for 40-120 trainees
- Created content, custom fields, and e-learning modules
- Created templates, activity shifts, interviews, orientations/training, meetings, and learning documents/applications
- Clinical Research Evaluation Unit (CREU) Responsibilities
- Maintaining shared workspaces for research teams
- Assisting new research projects with unit requirements
- Approving access to new staff and onboarding
- Maintaining building supplies and maintenance
- Approving new projects using phlebotomy, billing contracts, and SOPs
Program Coordinator/Navigator - Lung Screening
PHSA - BC Cancer
04.2022 - 11.2022
- Developing and maintaining a provincial lung cancer screening program
- Guiding applicants on eligibility, enrollment, support, and participant information
- Maintaining confidential participant online information
- Supporting healthcare system navigation and service access
- Scheduling chest CT scans and coordinating follow-up low-dose CTs
- Facilitating patient care and engaging current smokers in smoking cessation information
- Collaborating with hospital-based service providers and General Practitioners
- Acting as an expert on the screening pathway, coordinating quality assurance activities, and providing administrative support
Research Assistant - BC Lung Screen Trial
PHSA - BC Cancer
01.2018 - 01.2020
- Reviewing potential participants, ensuring informed consent and assessing based on studies/protocols
- Maintaining online recruitment systems and data entry
- Scheduling participants into Research Calendars for Spirometry, Blood Draw, and Computed tomography scans
- Update participant/patient charts and participants verbally
- Collecting, documenting, and reporting accurate data
- Upholding patient confidentiality and escalating inquiries
- Communicating study-related expectations to participants
Customer Relationship Specialist
Western Concord
01.2016 - 01.2018
- Gathering customer requirements and coordinating new business launches
- Consulting with Production team and resolving customer issues
- Managing customer orders from gathering needs to post-sale service
- Project managing new business and packaging projects
- Managing customer files including price lists, inventory, stocking agreements, rebates, supply agreements, credit files, and customer forms
Customer Service Coordinator
Canexus/Randstad
01.2013 - 01.2015
- Utilized Visual Basic, SQL, and Microsoft Access for system development
- Created an instruction manual for novices
- Provided exceptional service to meet customer and carrier requirements
- Developed effective customer communication
- Monitored inventory levels for timely product delivery
- Initiated actions for optimal response times and service levels
- Ensured compliance with Transport Canada and Hazardous Goods Compliance
- Completed status reports on production progress, customer information, and inventory
Technical Support Representative
Shaw Communications
01.1998 - 01.2013
- Knowledge of computer systems, networking, and internet applications
- Comfort with troubleshooting technical issues
- Identifying and resolving customer complaints
- Answering technical support calls and emails
- Communicating with other departments for problem resolution
- Maintaining customer accounts using CBS and Trouble Ticketing systems
- Collection of outstanding balances and payment arrangements
Education
Bachelor - Applied Technology Geographic Information Systems
Southern Alberta Institute of Technology
Calgary01.2028
GIS - GIS Data Collection, Analysis & Asset Mgmt
Seneca College
Toronto12.2024
Bachelor of Health Sciences - First Year
Queens University
Kingston12.2022
Medical Office Assistant With Unit Clerk Program - Medical Administration
Academy of Learning Career College
Kamloops12.2022
Health Care Assistant Program - Healthcare
Okanagan College
Vernon12.2021
Health Fundamentals Certificate of Achievement - Healthcare
SAIT
Calgary12.2016
Visual Basic Programming Certificate of Achievement -
SAIT
Calgary12.2003
Certification
Medical Research (N2 v9 Standard Operating Procedure, Health Canada Division 5, Research Ethics (TCPS 2:) and GCP Canada
Timeline
Administrative Coordinator, Clinical Research Support Unit
PHSA - British Columbia Children's Hospital Research
11.2022 - Current
Program Coordinator/Navigator - Lung Screening
PHSA - BC Cancer
04.2022 - 11.2022
Research Assistant - BC Lung Screen Trial
PHSA - BC Cancer
01.2018 - 01.2020
Customer Relationship Specialist
Western Concord
01.2016 - 01.2018
Customer Service Coordinator
Canexus/Randstad
01.2013 - 01.2015
Technical Support Representative
Shaw Communications
01.1998 - 01.2013
Bachelor - Applied Technology Geographic Information Systems
Southern Alberta Institute of Technology
GIS - GIS Data Collection, Analysis & Asset Mgmt
Seneca College
Bachelor of Health Sciences - First Year
Queens University
Medical Office Assistant With Unit Clerk Program - Medical Administration
Academy of Learning Career College
Health Care Assistant Program - Healthcare
Okanagan College
Health Fundamentals Certificate of Achievement - Healthcare
SAIT
Visual Basic Programming Certificate of Achievement -
SAIT
Similar Profiles
Judith I. WAREJudith I. WARE
Clinical Configuration Analyst-Acute Care-Contractor at PHSA British ColumbiaClinical Configuration Analyst-Acute Care-Contractor at PHSA British Columbia
Meghan MurphyMeghan Murphy
Staff Nurse, Pediatric Intensive Care Unit at British Columbia Children's HospitalStaff Nurse, Pediatric Intensive Care Unit at British Columbia Children's Hospital
Friba KhushalFriba Khushal
Research Finance Coordinator at BC Children's Research Institute (PHSA)Research Finance Coordinator at BC Children's Research Institute (PHSA)