Summary
Overview
Work History
Education
Skills
Timeline
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NNOHOIBUK OLABOWALE-OLUYIDE

Toronto,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Director of Customer Operations

AKAI TRAVEL AND TOURS LTD
09.2015 - 01.2024
  • Collaborated with cross-functional departments to ensure seamless communication and coordination in delivering exceptional customer experiences.
  • Developed an in-depth understanding of customer needs, preferences, and expectations through regular engagement efforts such as surveys or focus groups, using gathered insights to drive operational improvements.
  • Interviewed, hired, coached and counseled team members in operation of respective areas.
  • Enhanced employee retention rates by fostering a positive work environment and providing professional development opportunities.
  • Evaluated existing processes regularly for efficiency gaps or redundancies, driving continuous improvement initiatives as necessary.

Customer Relationship Manager

Ecobank PLC
08.2008 - 09.2015
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Managed customer relations on ongoing basis to maximize customer retention.

Education

Graduate Certificate - Project Management

Centennial College, Progress Campus, Ontario
Scarborough, Toronto
08.2024

MBA - Business Administration

University of Benin City
Benin State, Nigeria
10.2007

Bachelor of Science - Computer Science

University of Ilorin
Kwara State
09.2001

Skills

  • Operational Efficiency
  • Staff Development
  • Sales Support
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management

Timeline

Director of Customer Operations

AKAI TRAVEL AND TOURS LTD
09.2015 - 01.2024

Customer Relationship Manager

Ecobank PLC
08.2008 - 09.2015

Graduate Certificate - Project Management

Centennial College, Progress Campus, Ontario

MBA - Business Administration

University of Benin City

Bachelor of Science - Computer Science

University of Ilorin

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NNOHOIBUK OLABOWALE-OLUYIDE