NNOHOIBUK OLABOWALE-OLUYIDE
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Director of Customer Operations
AKAI TRAVEL AND TOURS LTD
LAGOS, NIGERIA
09.2015 - 01.2024
- Collaborated with cross-functional departments to ensure seamless communication and coordination in delivering exceptional customer experiences.
- Developed an in-depth understanding of customer needs, preferences, and expectations through regular engagement efforts such as surveys or focus groups, using gathered insights to drive operational improvements.
- Interviewed, hired, coached and counseled team members in operation of respective areas.
- Enhanced employee retention rates by fostering a positive work environment and providing professional development opportunities.
- Evaluated existing processes regularly for efficiency gaps or redundancies, driving continuous improvement initiatives as necessary.
Customer Relationship Manager
Ecobank PLC
Nigeria
08.2008 - 09.2015
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Graduate Certificate - Project Management
Centennial College, Progress Campus, Ontario
Scarborough, Toronto08.2024
MBA - Business Administration
University of Benin City
Benin State, Nigeria 10.2007
Bachelor of Science - Computer Science
University of Ilorin
Kwara State09.2001
Skills
- Operational Efficiency
- Staff Development
- Sales Support
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Timeline
Director of Customer Operations
AKAI TRAVEL AND TOURS LTD
09.2015 - 01.2024
Customer Relationship Manager
Ecobank PLC
08.2008 - 09.2015
Graduate Certificate - Project Management
Centennial College, Progress Campus, Ontario
MBA - Business Administration
University of Benin City
Bachelor of Science - Computer Science
University of Ilorin