NNODU KAMSIYOCHUKWU ARINZECHUKWU
Calgary,AB
Summary
Enthusiastic and motivated individual passionate about customer service. A team player works well both independently and within team settings to achieve goals. A skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
FIRST BANK OF NIGERIA LIMITED
03.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
TENECE PROFESSIONAL SERVICES LIMITED
07.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative Intern
STUDENT INTERN, COVENANT UNIVERSITY
05.2020 - 07.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Streamlined communication for improved customer relations through active listening and clear articulation.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
- Reduced response times by prioritizing tasks effectively during high-volume periods.
Education
BACHELOR OF ENGINEERING IN COMPUTER ENGINEERING -
COVENANT UNIVERSITY
08.2023
Skills
Customer Service
Problem Resolution
Product Knowledge
Complaint Handling
Data Entry
Active Listening
Problem-solving abilities
Certification
- Travelling
- Watching Movies
- Social Media
- Recreational Activities
Timeline
Customer Service Associate
FIRST BANK OF NIGERIA LIMITED
03.2022 - 09.2022
Customer Service Representative
TENECE PROFESSIONAL SERVICES LIMITED
07.2021 - 09.2021
Customer Service Representative Intern
STUDENT INTERN, COVENANT UNIVERSITY
05.2020 - 07.2020
BACHELOR OF ENGINEERING IN COMPUTER ENGINEERING -
COVENANT UNIVERSITY
- Travelling
- Watching Movies
- Social Media
- Recreational Activities
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