DANIELLE MAKHLOUF
Corona
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Logistics TMS Analyst
Monster Energy Company
08.2022 - Current
- Responsible for creating shipment IDs for raw materials, customer deliveries and stock transfer orders while tracking shipments to ensure on time delivery
- Ensure carriers are on time for pickups and deliveries by the dates communicated through TMS
- Responsible for handling any issues that arise during transit
- Conducted data analysis to support strategic decision-making.
- Identified key performance indicators to measure success.
- Improved data accuracy by implementing quality checks.
- Collaborated with cross-functional teams to align data strategies.
- Spearheaded project to integrate new analytics software, boosting data analysis capabilities.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Warehouse Administration /Lead Customer Service Representative
IMG Comfort North America
03.2021 - 07.2022
- Handle multiple inquiries a day regarding shipments and key accounts through calls and emails while staying organized and being efficient
- Main point of contact between customers and fulfillment factory
- Tracked and maintain multiple shipments
- Calculated inventory turnover, ordered inventory, sent invoices to customers, paid invoices, and assisted in logging and entering service claims
- Handled all POS material from maintained and organized inventory, created orders for shipment, packed orders for shipment and scheduled pickup and delivery
- Resolved customer inquiries effectively, ensuring satisfaction and loyalty.
- Promoted customer retention with personalized service and attention to detail.
- Monitored service quality to maintain high standards and customer satisfaction.
- Facilitated communication between departments to streamline customer service operations.
- Improved response times by implementing efficient call-handling procedures.
Education
B.A. - COMMUNICATIONS
CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO
06.2020
Skills
- Logistics and Operations Coordination
- Leadership Development
- Warehouse Operations
- Excel Proficiency
- Effective Multitasking Ability
- Data Interpretation
- Analytical Problem-Solving
- Strategic Decision Making
- Workflow Optimization
- Long-Term Planning Expertise
Timeline
Logistics TMS Analyst
Monster Energy Company
08.2022 - Current
Warehouse Administration /Lead Customer Service Representative
IMG Comfort North America
03.2021 - 07.2022
B.A. - COMMUNICATIONS
CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO
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