Nneoma Nwachukwu
Winnipeg,
Summary
An adaptable bilingual HR professional with an administrative background, general human resources support, and knowledge of staff welfare management, communication, organization, recruitment, onboarding, and training and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Assistant
Calibration and Non-Destructive Services Limited
Lagos, Nigeria
03.2023 - 08.2023
- Created, maintained, and updated personnel records to reflect current status.
- Maintained confidentiality and discretion in handling sensitive information following company policies.
- Handled prompt and efficient correspondence across departments, ensuring the availability of vital information.
- Ensured accurate data entry and upkeep and assisted with system change.
- Created elaborate job descriptions for posting on job boards.
- Conducted preliminary phone interviews and candidates' reference checks.
- Assisted in full-cycle staff recruitment, ensuring staff onboarding to fit the organizational culture.
- Prepared onboarding materials for staff orientation and enabled seamless new hire integration.
- Researched and developed training materials and ensured compliance with updated practices.
- Assisted in developing training on phishing email scam recognition and reduced significant losses to the company.
- Implemented a finger-scan attendance system, reducing late arrivals by about 10% in the first month.
- Enhanced employee engagement by researching, advocating for, and implementing benefit packages.
Administrator
Calibration and Non-Destructive Services Limited
Lagos, Nigeria
01.2022 - 02.2023
- Coordinated building and office maintenance and general repairs, attributing to a seamless and constant flow of operations.
- Scheduled and confirmed appointments and meetings, contributing to optimal time management and productivity.
- Organized work and social events like team bonding activities and milestone anniversaries, fostering team spirit.
- Organized and managed conference room schedules and prevented clashes in bookings.
- Oversaw and took accurate inventory of office supplies and reduced waste.
- Managed monthly cost-effective procurement of office supplies after receipt of quotes from multiple suppliers, thereby reducing overhead costs.
- Handled approximately 100 incoming and outgoing mail weekly to maximize office communication and efficiency.
- Drafted a concise monthly report of staff welfare and critical correspondences with external stakeholders, enabling management to stay informed.
Customer Service Representative
IAI Studies
Lagos, Nigeria
02.2021 - 12.2021
- Resolved customer complaints promptly, leading to referrals and an 80% customer return rate.
- Managed and maintained accurate records of customer information for new offer distribution.
- Distributed newsletters and offers to customers on a regular basis, demonstrating a proactive approach and encouraging brand awareness through engagement.
- Handled customers' personal information with confidentiality and respect and ensured follow-up.
- Managed heated complaints, conversations, and correspondence with empathy and respect, finding common ground for customers and the organization.
- Developed positive relationships with clients, leading to a high influx of positive reviews and feedback.
- Assisted customers in understanding the company's products and services.
- Sought feedback from customers and used responses to make changes and improvements.
- Maintained updated knowledge of products and services to provide optimal services to customers.
Sales Officer
Stamaks Collections
Enugu, Nigeria
02.2018 - 11.2020
- Maintained accurate records of customer information, leading to follow-up and feedback processes for improving customer satisfaction.
- Managed efficient upkeep of sales records, enabling the analysis of popular products for restocking and promotion ideas for underperforming items.
- Utilized the complaints of dissatisfied customers to eliminate issues for potential customers, fostering a wholesome retail experience.
- Developed strong relationships with customers, leading to trust and loyalty to the store.
- Took weekly inventory of merchandise and handled the procurement of depleted wares.
- Stayed knowledgeable about products, enabling effective and confident communication of products to customers.
Teaching Assistant Volunteer
Majesty International School
Benue, Nigeria
01.2017 - 12.2017
- Prepared lesson plans for about 50 students according to curriculum guidelines, enabling students to have a standardized secondary education.
- Administered weekly assessments, leading to the discovery of weak subject areas that warranted further attention.
- Improved academic interest and retention through creative teaching styles.
- Encouraged independent thoughts through debates and classroom discussions.
Education
Human Resource Management Diploma - Human Resource Management
The University of Winnipeg PACE
Winnipeg, MB09.2024
Diplome D' Etude En Langue Française (DELF A2) - French Studies
Alliance Française
Enugu, Nigeria08.2018
Bachelor of Science - Political Science
Chukwuemeka Odumegwu Ojukwu University
Anambra, Nigeria07.2016
Skills
- Keen Eye for Detail and Organization
- File Maintenance and Confidentiality
- Effective Written and Oral Communication
- Adaptable to Changes and Systems
- Research and Labor law knowledge
- Independent and Proactive Attitude
Languages
English
Native or Bilingual
French
Limited Working
Certification
Chartered Professionals in Human Resources (CPHR)
February, 2024
Winnipeg, MB
Chartered Managers Canada (CIM)
February, 2024
Winnipeg, MB
Workplace Hazardous Materials Information System (WHIMS 2015 Awareness)
May, 2024
Winnipeg, MB
Volunteer
At ENGin, I teach the English language to Ukrainian citizens through carefully curated topics and conversations about their daily lives.
Timeline
HR Assistant
Calibration and Non-Destructive Services Limited
03.2023 - 08.2023
Administrator
Calibration and Non-Destructive Services Limited
01.2022 - 02.2023
Customer Service Representative
IAI Studies
02.2021 - 12.2021
Sales Officer
Stamaks Collections
02.2018 - 11.2020
Teaching Assistant Volunteer
Majesty International School
01.2017 - 12.2017
Human Resource Management Diploma - Human Resource Management
The University of Winnipeg PACE
Diplome D' Etude En Langue Française (DELF A2) - French Studies
Alliance Française
Bachelor of Science - Political Science
Chukwuemeka Odumegwu Ojukwu University