Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nnenna Oby-Ikocha

Mississauga,ON

Summary

As an ambitious self-starter driven by a strong desire to succeed, I'm fully committed to learning and growing in this industry. I am flexible and can easily adapt to any given circumstance. I believe this profession teaches important virtues like humility, focus and discipline.

People who have worked with me regard me as a team player and problem solver who is always diligent in carrying out my responsibilities, in streamlining operations to promote organizational efficiency and team morale. I have a positive outlook towards life, a friendly personality and a growth mindset and I always use my collaborative skills and sound judgment to achieve positive outcomes.

I'm genuinely excited about the opportunity to contribute the skills and enthusiasm presented to the company, to contribute to the accomplishment of its set objectives and my continued acquisition of valuable hands-on experience and knowledge.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Client Service Coordinator

Bayshore Home Care Solutions
2024.01 - Current
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

PSW Shadow

Wellbrook Place
2024.05 - 2024.06
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.

Home Support Worker

AlephCare Medstaff
2023.10 - 2024.01
  • Developed trusting relationships with clients, establishing rapport and open communication.
  • Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.

Education

High School Diploma -

Liberty University
Lynchburg, VA

Personal Support Worker Certification -

Sheridan College
Mississauga, ON
2025

Skills

  • Organizing
  • Teamwork and collaboration
  • Articulate Communicator
  • Self-starter
  • Schedule management
  • Problem solving skills & Resourceful.
  • Active listener
  • Community skills and cultural awareness
  • MS Office & Computer skills
  • Flexible and adaptable
  • Experience with children
  • Customer Relations

Certification

First Aid / CPR Certification- Red cross

Vulnerable Sector police check

Safe management certification

PSW Certificate- Hazel McCallion Campus (In-View)

Food safety certificate

Languages

French
Elementary

Timeline

PSW Shadow

Wellbrook Place
2024.05 - 2024.06

Client Service Coordinator

Bayshore Home Care Solutions
2024.01 - Current

Home Support Worker

AlephCare Medstaff
2023.10 - 2024.01

High School Diploma -

Liberty University

Personal Support Worker Certification -

Sheridan College

First Aid / CPR Certification- Red cross

Vulnerable Sector police check

Safe management certification

PSW Certificate- Hazel McCallion Campus (In-View)

Food safety certificate

Nnenna Oby-Ikocha