Nnenna Ibom
North York,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
ADMINISTRATIVE SERVICES MANAGERR
Stagwell
04.2023 - Current
- Controlled expenses to meet budget requirements.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated office events, seminars and meetings for staff and clients.
ADMINISTRATIVE SERVICES COORDINATOR
Forsman And Bodenfors
04.2023 - Current
- Monitored facilities management activities and supervised clerical staff.
- Assisted with contract management and annual renewal processes.
- Developed and monitored office budget.
- Offered onsite training and support to area office staff in use of Maconomy software.
- Identified opportunities to streamline processes and improve office operations and efficiency.
WINGMATE-BUSINESS DEVELOPMENT REPRESENTATIVE
- Conducted an average of 55-75 outbound calls daily to reach potential clients, build rapport, and remain 100% compliant
- Cross-sold products and services to clients to secure additional business and grow revenue streams
- Brought in new accounts through successful networking strategies and promotional approaches
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies
- Built and strengthened relationships with new and existing accounts to drive revenue growth through prospecting, qualifying leads, scheduling, and conducting demos
- Recorded and maintained 200+ sales prospects and sales data within CRM Hubspot
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
ACCOUNT EXECUTIVE
Otter
- Negotiated sales deals between over 110 customers and agencies daily, resulting in mutually beneficial agreements and cultivated relationships
- Qualified 150+ leads, built relationships, and executed sales strategies to drive new business daily
- Trained, coached, and mentored 30+ new sales associates for maximum performance. Kept detailed track of over 150 sales and customer information in company software.
Education
Bachelor of Arts - Arts and Contemporary Studies, Global studies, Culture studies Diversity and Equity studies (Honors)
RYERSON UNIVERSITY
Toronto, CanadaSkills
- Budget Planning
- Human Resources Support
- Office Administration and Coordination
- Database Management and Administration
- Spreadsheet Management
- Microsoft Suite Proficiency
Timeline
ADMINISTRATIVE SERVICES MANAGERR
Stagwell
04.2023 - Current
ADMINISTRATIVE SERVICES COORDINATOR
Forsman And Bodenfors
04.2023 - Current
WINGMATE-BUSINESS DEVELOPMENT REPRESENTATIVE
ACCOUNT EXECUTIVE
Otter
Bachelor of Arts - Arts and Contemporary Studies, Global studies, Culture studies Diversity and Equity studies (Honors)
RYERSON UNIVERSITY
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