Nnenna Ibeh
Hawthorne
Summary
Results-driven and reliable Security Officer with over 7 years' experience proven in crowd control, emergency response, and customer service. Adept at implementing safety protocols to ensure guest security and satisfaction in high-pressure environments, while maintaining a professional and respectful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer/Customer Service Representative
Contemporary Services Corporation.
Los Angeles
08.2024 - Current
- Monitor and control access points in various venues by ensuring safety and security of guests and staff by verifying credentials.
- Assisted in the implementation of safety protocols and procedures.
- Collaborated with event staff to facilitate smooth operations.
- Managed crowd movement during peak periods, events, and emergencies.
- Provided excellent customer service while enforcing facility rules.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security Supervisor
Kamsgold Security Incorporated (PPO 121296)
Los Angeles
06.2022 - 07.2024
- Coordinated training sessions for new team members to enhance team readiness.
- Implemented security measures based on company policies and local regulations.
- Supervised security personnel during shifts to maintain compliance with safety protocols.
- Created weekly work schedules for security officers to ensure optimal coverage.
Security Officer/Gallery Attendant
Allied Universal Security Services
Los Angeles
02.2019 - 04.2020
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular inspections and patrols to detect potential hazards.
- Responded promptly to alarms and emergencies, assessing situations effectively.
- Facilitated customer service at Los Angeles County Museum of Arts while securing art and items displayed in gallery.
Education
Bachelor of Arts - English Language And Literature
Abia State University, Uturu
Abia State, Nigeria.09-2005
Skills
- Security guard license
- Access control & Screening
- Event & Crowd Control
- Emergency management
- Safety protocols
- Surveillance & Monitoring
- Screening wands
- Metal detector operation
- Incident Reporting & Documentation
- Attention to detail
- Effective communication
- Superior Customer Service
- Team Collaboration
Equipment / Machines Operated
- Handheld Scanners
- Opengate/Evolv
- Radios / Communication Devices
- Surveillance and monitoring tools (where applicable)
- RapiScan
Location Worked
- Intuit Dome
- Sofi Stadium
- Kia Forum
- YouTube Theater
- Los Angeles Memorial Coliseum
- Rose Bowl
- Los Angeles Convention Centre
- Dignity Health
- Shrine Auditorium
Certification
Security Guard license
Customer Service Certification
Crowd Control / Event Security
Emergency Preparedness
Fire Safety Awareness
Conflict De-escalation Training
Customer Service Certification
Crowd Control / Event Security
Emergency Preparedness
Fire Safety Awareness
Conflict De-escalation Training
Timeline
Security Officer/Customer Service Representative
Contemporary Services Corporation.
08.2024 - Current
Security Supervisor
Kamsgold Security Incorporated (PPO 121296)
06.2022 - 07.2024
Security Officer/Gallery Attendant
Allied Universal Security Services
02.2019 - 04.2020
Bachelor of Arts - English Language And Literature
Abia State University, Uturu