Nnenna Heart Ikubogh
St. Adolphe,Manitoba
Summary
Results-driven professional with over 15 years of diverse experience in management, customer service, legal counsel, and compliance. Expertise in driving growth, enhancing customer experiences, and ensuring regulatory compliance through strong communication and analytical skills. Proficient in managing complex projects while collaborating effectively with diverse stakeholders. Aiming to leverage these competencies to contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Membership & Partnership Officer
Black British Institute of Excellence
London
02.2023 - Current
- Handled membership inquiries, applications, and renewals, demonstrating strong customer service and communication skills
- Developed and implemented strategies to attract new members and retain existing ones, showcasing marketing and outreach abilities
Deputy Project Manager
Tritek Consulting Ltd
London
01.2024 - 08.2024
- Facilitated effective communication across project teams, stakeholders, and clients to align objectives and ensure smooth information flow throughout project phases
- Regularly generated detailed reports on project status and outcomes
- Acted as the primary point of contact for clients and stakeholders, addressing their concerns and ensuring project deliverables met or exceeded expectations
Branch Manager
First City Monument Bank
Port Harcourt
11.2018 - 02.2023
- Drove deposit growth by promoting bank products and services, achieving and surpassing objectives, demonstrating strong sales and marketing acumen
- Established and expanded retail and commercial business through effective retention and development strategies, highlighting strategic communication capabilities
Customer Experience Manager
First City Monument Bank
Port Harcourt
03.2013 - 11.2018
- Developed and implemented customer service policies and procedures, significantly improving customer satisfaction, showcasing strong communication and policy implementation skills
- Monitored customer feedback and implemented changes to improve customer satisfaction metrics, demonstrating analytical and reporting abilities
Control & Compliance Officer
First City Monument Bank
Lagos
04.2009 - 03.2013
- Conducted audits and inspections to ensure adherence to corporate governance and regulatory standards, highlighting attention to detail and compliance knowledge
- Led compulsory and frequent training sessions on AML/CFT policies for staff, showcasing training and communication skills
Product Development/Assets Management Officer
First City Monument Bank
Lagos
06.2008 - 04.2009
- Addressed feedback on deployed products, driving continuous improvement, demonstrating analytical and problem-solving skills
Education
MA - International Business Management
Middlesex University
Hendon, London, UK02.2024
LLM - Masters In Law
Rivers State University
Port Harcourt, Rivers State, Nigeria09.2019
BL - Law
Nigerian Law School
Abuja, FCT, Nigeria03.2007
LLB - Law
Imo State University
Owerri, Imo, Nigeria12.2005
Skills
- Excellent Written and Oral Communication
- Project Management
- Customer Service & Relationship Management
- Analytical and Reporting Skills
- Policy Implementation
- Training and Presentation
- Attention to Detail & Compliance
- Marketing and Outreach
Affiliations
- Fellow, Institute of Credit Administration of Nigeria.
- Member, Compliance Institute of Nigeria.
- Fellow, Institute of Management Specialists.
- Member, Association of Arbitrators and Mediators of Nigeria.
- SEC Sponsored Individual - As Compliance Manager.
- Member, National Institute of Management.
Timeline
Deputy Project Manager
Tritek Consulting Ltd
01.2024 - 08.2024
Membership & Partnership Officer
Black British Institute of Excellence
02.2023 - Current
Branch Manager
First City Monument Bank
11.2018 - 02.2023
Customer Experience Manager
First City Monument Bank
03.2013 - 11.2018
Control & Compliance Officer
First City Monument Bank
04.2009 - 03.2013
Product Development/Assets Management Officer
First City Monument Bank
06.2008 - 04.2009
MA - International Business Management
Middlesex University
LLM - Masters In Law
Rivers State University
BL - Law
Nigerian Law School
LLB - Law
Imo State University
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