Nneki Edwards
Oakland
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Salon Owner/Operator
04.1997 - Current
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Education
CBCS - Medical Billing And Coding
Cal Regional
Fairfield, CA03.2024
Skills
- Appointment Scheduling
- Employee Training
- Health and safety
- Staff Management
- Salon Marketing
- Industry trend awareness
- Customer Service Management
- Data Management
- Cost Control
- Inventory Management
- Revenue Generation
- Data Analysis
- Professional Demeanor
Timeline
Salon Owner/Operator
04.1997 - Current
CBCS - Medical Billing And Coding
Cal Regional
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