NNEKA EGBUONU
Brampton,Ontario
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Senior Account Manager
Traffix Logistics
4 2024 - Current
- Monitor and action customer emails.
- Monitor the open board (uncovered loads within 3G system).
- Escalation points to resolve issues with the customers.
- Handling cancellations, TONUs, omits within the loads, and informing carrier sales when applicable.
- Cross functional team leadership.
- Analyzing OTP/OTDs via reporting on all loads.
Account Manager
Traffix Logistics
10.2022 - 04.2024
- Owning and managing a set of high-potential accounts.
- Accountable for customer service and sales activities for customers in a specific zone of clientele.
- Working with client and internal project teams to ensure the timely delivery of projects,.
- Escalation point for the logistics coordinators to obtain support on how to resolve certain situations.
- Ensuring that the daily operations and standards are duly followed for exceptional customer service.
Logistics Coordinator
TransX Group of Companies
07.2019 - 10.2022
- Posted trailer cargo information online via TMW software.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Tracked and traced rail intermodal shipments on the CN website.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns up to 100%.
- Communicated shipment details to clients and dispatchers.
Customer Service Representative
Ttec Canada
01.2018 - 04.2019
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
Banking Operations
Zenith Bank
05.2014 - 12.2017
- Liaised with other business units like legal and treasury units to provide treasury assistance and external reporting.
- Managed daily cash, reports, and created NEFT transactions.
- Prepared bank reconciliation records monthly with goal tracking to ensure increased profitability, for cash management of the bank.
- Performed daily balance and cash reconciliation of bank transactions including ATM transactions.
- Approved limits on transactions for tellers.
Cash Officer
Zenith Bank
01.2011 - 04.2014
- Maximized year-end tax benefits by efficiently managing cash flow, up to 90%.
- Prepared external audit documentation and financial reports to assist management in operational planning and key decision-making.
- Worked with 3 executives to create an annual budget and track actual expenses against projected expenses.
- Boosted compliance rates by 75% through contract audit procedure strategies.
Education
Certified Scrum Product Owner (CSPO) -
07.2022 - 05.2022
Bachelor of Science: Economics -
01.2006 - 05.2010
Skills
Customer Relations
Timeline
Account Manager - Traffix Logistics
10.2022 - 04.2024
Scrum Alliance - Certified Scrum Product Owner (CSPO),
07.2022 - 05.2022
Logistics Coordinator - TransX Group of Companies
07.2019 - 10.2022
Customer Service Representative - Ttec Canada
01.2018 - 04.2019
Banking Operations - Zenith Bank
05.2014 - 12.2017
Cash Officer - Zenith Bank
01.2011 - 04.2014
Nnamdi Azikiwe University - Nigeria - Bachelor of Science: Economics,
01.2006 - 05.2010
Senior Account Manager - Traffix Logistics
4 2024 - Current