Overview
Work History
Education
Skills
Timeline

NNEKA EGBUONU

Brampton,Ontario

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Senior Account Manager

Traffix Logistics
4 2024 - Current
  • Monitor and action customer emails.
  • Monitor the open board (uncovered loads within 3G system).
  • Escalation points to resolve issues with the customers.
  • Handling cancellations, TONUs, omits within the loads, and informing carrier sales when applicable.
  • Cross functional team leadership.
  • Analyzing OTP/OTDs via reporting on all loads.


Account Manager

Traffix Logistics
10.2022 - 04.2024
  • Owning and managing a set of high-potential accounts.
  • Accountable for customer service and sales activities for customers in a specific zone of clientele.
  • Working with client and internal project teams to ensure the timely delivery of projects,.
  • Escalation point for the logistics coordinators to obtain support on how to resolve certain situations.
  • Ensuring that the daily operations and standards are duly followed for exceptional customer service.

Logistics Coordinator

TransX Group of Companies
07.2019 - 10.2022
  • Posted trailer cargo information online via TMW software.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Tracked and traced rail intermodal shipments on the CN website.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns up to 100%.
  • Communicated shipment details to clients and dispatchers.

Customer Service Representative

Ttec Canada
01.2018 - 04.2019
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.

Banking Operations

Zenith Bank
05.2014 - 12.2017
  • Liaised with other business units like legal and treasury units to provide treasury assistance and external reporting.
  • Managed daily cash, reports, and created NEFT transactions.
  • Prepared bank reconciliation records monthly with goal tracking to ensure increased profitability, for cash management of the bank.
  • Performed daily balance and cash reconciliation of bank transactions including ATM transactions.
  • Approved limits on transactions for tellers.

Cash Officer

Zenith Bank
01.2011 - 04.2014
  • Maximized year-end tax benefits by efficiently managing cash flow, up to 90%.
  • Prepared external audit documentation and financial reports to assist management in operational planning and key decision-making.
  • Worked with 3 executives to create an annual budget and track actual expenses against projected expenses.
  • Boosted compliance rates by 75% through contract audit procedure strategies.

Education

Certified Scrum Product Owner (CSPO) -

Scrum Alliance
07.2022 - 05.2022

Bachelor of Science: Economics -

Nnamdi Azikiwe University - Nigeria
01.2006 - 05.2010

Skills

Customer Relations

Timeline

Account Manager - Traffix Logistics
10.2022 - 04.2024
Scrum Alliance - Certified Scrum Product Owner (CSPO),
07.2022 - 05.2022
Logistics Coordinator - TransX Group of Companies
07.2019 - 10.2022
Customer Service Representative - Ttec Canada
01.2018 - 04.2019
Banking Operations - Zenith Bank
05.2014 - 12.2017
Cash Officer - Zenith Bank
01.2011 - 04.2014
Nnamdi Azikiwe University - Nigeria - Bachelor of Science: Economics,
01.2006 - 05.2010
Senior Account Manager - Traffix Logistics
4 2024 - Current

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NNEKA EGBUONU