Nneka Ilom
Calgary,Canada
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
18
18
years of professional experience
Work History
Operations Manager
Fidelity Bank plc
Lagos, Nigeria
01.2015 - 08.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Tracked and replenished inventory to maintain par levels.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Measured and reviewed performance via KPIs and metrics.
- Presented performance and productivity reports to supervisors.
- Responded to information requests from superiors, providing specific documentation.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Collaborated with team leaders on quality audits.
- Addressed customer concerns with suitable solutions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
Cash Officer
Fidelity Bank plc
Lagos, Nigeria
08.2012 - 09.2015
- Compiled daily transaction reports for review by management.
- Ensured compliance with applicable laws, regulations, policies, and procedures pertaining to financial operations.
- Verified the accuracy of cash drawer contents at beginning and end of shift.
- Coordinated with vendors regarding invoicing issues and payment schedules.
- Managed vendor relationships to ensure timely payments are made according to contractual terms.
- Processed incoming payments, including checks and electronic fund transfers.
- Monitored all cash handling activities to ensure adherence to internal control procedures.
- Performed general office duties such as filing documents and answering phones.
- Maintained accurate cash balances and reconciled discrepancies.
- Developed efficient processes for managing payment transactions within set timeframes.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Participated in training sessions on proper cash handling techniques and security protocols.
- Analyzed data from various sources such as sales reports, accounts receivable records.
Funds Transfer Officer
Fidelity Bank plc
Lagos, Nigeria
02.2007 - 09.2011
- Prepared daily reconciliation statements detailing any discrepancies between actual balances and expected results.
- Processed domestic and international payments for customers in a timely manner, according to established policies and procedures.
- Posted journal entries in accounting software.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained accurate records of all transactions, including details of sender and recipient information, payment amount and type.
- Researched customer inquiries regarding banking products such as wire transfers and foreign exchange rates.
- Generated various financial reports for supervisors and managers for review and forecasting.
Education
MBA - Business Administration And Management
Ladoke Akintola University
Nigeria12-2006
Post-Graduate Certificate - Management Science
Ladoke Akintola University
Nigeria09-2006
Bachelor of Arts - Public Administration And Accountancy
College Of Local Govt And Public Administration
Nigeria04-2004
Skills
- Inventory management
- Supply chain logistics
- Business and operations management
- Data evaluation
- Operational efficiency
- Invoice processing
- Operations management
- Supply chain management
Timeline
Operations Manager
Fidelity Bank plc
01.2015 - 08.2024
Cash Officer
Fidelity Bank plc
08.2012 - 09.2015
Funds Transfer Officer
Fidelity Bank plc
02.2007 - 09.2011
MBA - Business Administration And Management
Ladoke Akintola University
Post-Graduate Certificate - Management Science
Ladoke Akintola University
Bachelor of Arts - Public Administration And Accountancy
College Of Local Govt And Public Administration
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