Nneka Esamah
Brandon,MB
Summary
Dynamic professional with a proven track record at Airtel Telecommunication, excelling in customer service and critical thinking. Demonstrated ability to enhance customer satisfaction and loyalty through effective problem resolution and active listening. Skilled in data entry, adept at mentoring new hires, and managing high-stress situations, significantly contributing to team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Airtel Telecommunication
12.2019 - 07.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Kenosa Nigeria Limited
08.2016 - 12.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor Of Science - Accounting
Lagos State University
Lagos Nigeria06.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
Airtel Telecommunication
12.2019 - 07.2024
Sales Associate
Kenosa Nigeria Limited
08.2016 - 12.2019
Bachelor Of Science - Accounting
Lagos State University
Similar Profiles
Moses AyankoyaMoses Ayankoya
Senior Software Engineer at Airtel Telecommunication Ltd (SmartCash Payment)Senior Software Engineer at Airtel Telecommunication Ltd (SmartCash Payment)
Mambwe ChintuMambwe Chintu
Key Account Manager – NGO, Embassy and Learning Institutions Portfolio at Airtel Enterprise Business: Internet &Telecommunication service providerKey Account Manager – NGO, Embassy and Learning Institutions Portfolio at Airtel Enterprise Business: Internet &Telecommunication service provider
AMA AKOWA RHULEAMA AKOWA RHULE
Customer Service Representative at Airtel-Tigo Telecommunication LimitedCustomer Service Representative at Airtel-Tigo Telecommunication Limited