Nneji Oparaocha
Edmonton,AB
Summary
Results-driven and resilient Operations Manager with over 5 years of experience in optimizing business plans and day-to-day activities. Adept at developing and leading teams, improving processes, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and a talent for implementing strategic changes. Seeking a Supervisor Distribution position at Grainger to leverage leadership skills and operational expertise.
Overview
9
9
years of professional experience
Work History
Operations Manager - Assistant Trainmaster
Canadian Pacific Kansas City Railway
01.2023 - Current
- Successfully managed day-to-day operations, leading the team to exceed customer service commitments, productivity, quality, and safety expectations.
- Directed yard processes to fulfill customer car orders and ensured accountability for train movements within terminal.
- Coordinated all train movements within yard and on mainline, optimizing asset utilization and reducing terminal dwell time.
- Ensured full inventory security during shifts and maintained compliance with provincial regulations and codes
- Resolved non-compliance crew issues, implemented action plans for process improvement, and performed efficiency tests to meet required standards.
- Implemented a hands-on, people-focused approach to develop, coach, and communicate effectively with team members, resulting in a positive and motivated work environment.
- Demonstrated a continuous improvement mindset, identifying and successfully implementing opportunities for change and process development.
Operations Manager
Paflor Development Inc
03.2019 - 12.2022
- Collaborated with staff to maximize customer satisfaction, streamlined procedures, and improved bottom-line profitability.
- Managed daily operations across multiple locations, supervising and training team members on project applications and customer service.
- Developed and implemented preventive maintenance program, improving operational uptime by 46%.
Manager Associate
The Hertz Corporation
06.2017 - 02.2019
- Managed fleet of over 60 vehicles, growing sales through effective business-to-business tactics.
- Supported branch business plans, processed car rentals professionally, and conducted 360 vehicle inspections to avoid company loss.
- Recognized as top sales performers in Southern Ontario.
Technical Support Agent
AT&T U, Sutherland Global Services
11.2016 - 07.2017
- Interact with customers to obtain and process information in response to inquiries, concerns, and requests about their products and services
- Determine root cause of issue by evaluating and analyzing identified symptoms
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email client servers, internet protocol TV, and voice over internet protocol transmissions
- Follow standard process flows and procedures to troubleshoot and resolve customer problems
- Assisted clients in maximizing their lifetime values and increased their competitive advantage by helping drive productivity and efficiency while delivering measurable results
- Offer alternative solutions where appropriate with objective of retaining customers’ and clients’ business
- Ensure that all contractual goals and metrics are met with regards to providing first class customer service satisfaction
- Participate in training new hires on policies, processes and use of tools and software
Administrative/Payroll Support
Clean Harbors Catalyst Services
10.2015 - 01.2016
- Served as productive payroll data entry officer with effective use of Kronos software to ensure timely disbursement of salaries when due
- Prepared purchase orders and processed invoices for payment using accounting software in timely manner
- Manner to capitalize on discounts offered for early payment to reduce company expenses
- Efficiently maintained office inventory and ordered office supplies to maintain effective work processes
- Ensured incoming mails and outgoing freights were handled on time to increase productivity
- Responsible for account reconciliation of expenses made with purchase card by employees, petty cash management to ensure proper accountability of office expenses
- Prepared various reports, correspondence, memos, notices and presentations as required.
Education
Post Graduate Diploma - Business Management- International, Economics
Lambton College
Sarnia, ON09.2016
Bachelor of Science - Economics
Imo State University
Nigeria09.2010
Skills
- Strategic planning
- Warehousing operations
- Inventory management
- Supply Chain Management
Timeline
Operations Manager - Assistant Trainmaster
Canadian Pacific Kansas City Railway
01.2023 - Current
Operations Manager
Paflor Development Inc
03.2019 - 12.2022
Manager Associate
The Hertz Corporation
06.2017 - 02.2019
Technical Support Agent
AT&T U, Sutherland Global Services
11.2016 - 07.2017
Administrative/Payroll Support
Clean Harbors Catalyst Services
10.2015 - 01.2016
Post Graduate Diploma - Business Management- International, Economics
Lambton College
Bachelor of Science - Economics
Imo State University
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