Nnebunne Akaluka
Winnipeg,Manitoba
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
The Redeemed Christian Church of God
09.2014 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided administrative support by organizing yearly tax slips to over 200 donors, keeping records of financial contributions and donations using relevant computer software such as Microsoft word, PowerPoint, access and Excel.
- Assisted in onboarding 10s of new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintaining order, delivering messages to pastors and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Licensed Insurance Sales Agent
World Financial Group, Inc.
09.2020 - 06.2024
- Collaborated closely with claims department resolving 100s of disputes between insurance providers resulting in satisfactory outcomes for clients.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Assisted in training new team members on company procedures, products, and best practices for exceptional customer service delivery.
- Participated in professional development opportunities such as workshops or conferences to stay current on industry developments.
- Collaborated with underwriters to tailor policies that met clients'' specific needs and requirements.
- Implemented new sales strategies for expanding the customer base and maximizing revenue.
- Organized community outreach events to raise brand awareness and attract potential clients.
- Conducted regular follow-ups with prospective clients, nurturing leads and converting them into loyal customers.
- Streamlined policy renewal processes for improved efficiency and client retention rates.
- Developed comprehensive marketing plans to generate leads and drive sales growth in a competitive market.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Monitored customer feedback and identified areas of improvement.
Supplemental Instructor Cordinator
University of Manitoba
09.2015 - 04.2018
- Designed and facilitated over 6 interactive study sessions for university students every semester, significantly improving their academic performance in challenging subjects.
- Maintained good record-keeping for program management.
- Developed adaptive teaching strategies to meet diverse student needs, enhancing learning outcomes and student engagement.
- Provided mentorship and academic support to students, fostering a supportive and inclusive learning environment.
- Collaborated with faculty and staff to align supplemental instruction with course objectives, ensuring a cohesive and comprehensive educational experience.
Education
Master of Science - Immunology
University of Manitoba
Winnipeg, MB02.2021
Bachelor of Science - Genetics
University of Manitoba
Winnipeg, MB02.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer and client relations
- Critical Thinking
- Event Coordination
Languages
English
Native or Bilingual
Timeline
Licensed Insurance Sales Agent
World Financial Group, Inc.
09.2020 - 06.2024
Supplemental Instructor Cordinator
University of Manitoba
09.2015 - 04.2018
Administrative Assistant
The Redeemed Christian Church of God
09.2014 - Current
Master of Science - Immunology
University of Manitoba
Bachelor of Science - Genetics
University of Manitoba
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