Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NNEAMAKA NDUJIFE

Silver Spring

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Wells Fargo
05.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative Remote

Molina Healthcare
02.2018 - 04.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Marriot Hotel
07.2015 - 01.2018
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Bachelor of Science - Cyber Security

University of Maryland
Largo,MD
01-2020

Associate of Arts - Art Information Science And Systems

Montgomery College
Rockville,MD
08-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Customer relations
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Call management
  • Paperwork processing
  • Team development
  • Order processing
  • Data collection
  • Staff training
  • Prioritization

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative

Wells Fargo
05.2020 - Current

Customer Service Representative Remote

Molina Healthcare
02.2018 - 04.2020

Customer Service Representative

Marriot Hotel
07.2015 - 01.2018

Bachelor of Science - Cyber Security

University of Maryland

Associate of Arts - Art Information Science And Systems

Montgomery College

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NNEAMAKA NDUJIFE