Nnamdi Okwudili Anyado
Mississauga
Summary
Experienced compliance and audit professional with over 10 years of expertise in financial operations, regulatory compliance, and risk management. Knowledge of frameworks such as Generally Accepted Accounting Principles (GAAP) for effective Accounting/audit preparation, testing and control. Skilled in reconciliations, documentation, and process improvement to ensure operational efficiency and regulatory adherence.
Overview
10
10
years of professional experience
Work History
Branch Compliance Officer
Access Bank, International
01.2023 - 01.2024
- Identifying areas liable to fraud and risky activities above the threshold of the bank and advising related parties appropriately
- Guide all members of staff to act with integrity, diligence, and in an ethical manner in dealing with all clients and investigate policy violations and infractions
- Investigate customers’ complaints and related issues
- Support the bank to discharge their responsibilities relating to compliance risk management process as required by relevant regulatory requirements and applicable code of conduct/standards
- Analyze and identify compliance risks, processes and controls and provide advice to management, relevant committees and the employees to effectively manage compliance issues
- Ensure implementation of all applicable compliance and AML/CFT programs at the branch level
- Conduct training on fraud, compliance and policy areas every month
- Write a report of findings on any investigation and make recommendations
- Transaction monitoring for branches assigned in STR filings based on red flags
- Examined and evaluated all systems of internal control and recommended value-added continuous improvements to ensure that programs are delivered efficiently and effectively
- Monitoring of Loans and facilities in the Bank
- Vault and Cash Administration Control during routine visits to branches
- Review of all Suspense, Interdepartmental and other GL accounts and reconciliation with the supporting documents/tickets in the proof file
Branch Operations Manager
Access Bank International
01.2014 - 01.2023
- Built and maintained strong relationships with key clients, ensuring their needs were met and identifying cross-selling opportunities
- Conducted market research to understand customer needs, local competition, and trends to adapt sales strategies
- Reconciled branch suspense accounts and GLs ensuring non-overage items and unbalanced accounts
- Gathered customer feedback to inform product development and improve the overall customer experience
- Developed and enforced customer service standards to ensure a high-quality experience for all customers
- Handled/Escalated customer complaints, resolving issues quickly and effectively to maintain customer satisfaction and loyalty
- Worked with the head office retail operations coordination team to streamline customer service processes, identify inefficiencies, reduce wait times, and enhance service delivery in branches
- Ensured all customer service activities complied with bank policies and regulatory requirements, and that proper documentation was maintained
- Oversaw the day-to-day operational activities of the branch, including cash management, transaction processing, and service delivery
- Ensured the branch complied with all banking regulations, security protocols, and internal policies to minimize risk and maintain operational integrity
- Prepared for and managed internal and external audits to ensure the branch met all operational, financial, and regulatory standards
- Prepared and submitted operational reports to upper management, including data on transaction volumes, cash levels, and branch performance
- Identified and mitigated operational risks, such as fraud, cash discrepancies, and security breaches, through regular monitoring and proactive measures
Education
Associate Chartered Banker -
Chartered Institute of Bankers, International
12.2023
Associate Accounting Technician -
Accounting Technician Scheme West Africa
12.2012
BSc - Accountancy
Imo State University
12.2008
Skills
- Customer Service & Relationship Management
- Reconciliations
- Risk Management
- Regulatory Compliance
- Business Process Understanding
- Business Process Improvement
- Documentation & Reporting for Audit Compliance
- Banking Operations
- Data Visualization
- Dashboards
Professional References
Available Upon Request
Languages
English
Timeline
Branch Compliance Officer
Access Bank, International
01.2023 - 01.2024
Branch Operations Manager
Access Bank International
01.2014 - 01.2023
Associate Accounting Technician -
Accounting Technician Scheme West Africa
Associate Chartered Banker -
Chartered Institute of Bankers, International
BSc - Accountancy
Imo State University
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