Nnamdi Akazue

Processed a wide range of personal banking transactions, including educating customers on features and benefits of banking products and services, account openings, personal lending advice and applications, and credit card products. Other tasks performed included:

• Support the frontline staff with scheduled cash and non-cash transactions – deposits, withdrawals and bill payments.
• Actively identified sales opportunities through assessment and cross-selling or referring clients to mortgage, investment, and financial specialists for tailored financial solutions.
• Proposed and supported improvements to branch operations and customer service processes, enhancing efficiency, risk management, and overall branch performance.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Tracked and processed customer account requests and applications.

Built a strong network of external and internal relationships that ensured consistent growth in branch profitability. Managed branch customer service, finances and recordkeeping. Team lead, training, coaching, mentoring, and motivating the branch team. Other tasks performed included;

• Enhanced branch productivity rates by handling staff conflicts, evaluations, hiring, and termination processes, while also coaching employees on company protocol.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Collaborated with C-level executives and stakeholders to develop long-term financial plans.

Created and Implemented strategies to maximize customer satisfaction in product rollouts, user training, testing, and internal communications. Defined product visions, goals, and success metrics aligned with company strategy. Oversee internal team operations and held full accountability for staff training and scheduling. Other tasks performed included;

• Conduct regular product audit and reviews; write clear product requirements.
• Collaborated with cross-functional teams to help improve operational workflow.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Ensured quality customer experience and spearheaded quality control measures to minimize downtime and propel sales.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed team member's individual strengths and initiated mentoring program to improve areas of weakness.

Managed all aspects of the branch treasury and cash operations activities. Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution. Other tasks performed included;

• Supervised and trained frontline operations team to maximize revenue, customer satisfaction, and employee productivity.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Developed new employees and on-going performance assessment of current employees.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Reviewing cash reports and confirming that all transactions met compliance requirements and achieved successful corporate audits

Processed deposits, withdrawals, transfers, cheque cashing and other financial transactions. Opened and closed accounting entries. Identified, documented, and reported suspicious financial activities in line with the anti-money laundering policies. Other tasks performed included;

• Effectively managed branch ATMs while ensuring cash drawer balances at the end of every day.
• Adhered to various security protocols to prevent fraud and theft.
• Handled customer complaints, billing questions, payment extensions, and service requests
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.