Nnamdi Agbo
Kitchener,Ontario
Summary
Dedicated Customer Service professional with knowledge of maintaining professional relationships and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Access Bank
02.2020 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Technical Support Specialist
First Bank Nigeria
01.2017 - 01.2020
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
Customer Service Specialist
Unilever Nigeria
11.2015 - 01.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - Computer Science
Imo State University
Imo State, Nigeria09.2015
Skills
- Appointment Scheduling
- Data Entry
- Call Management
- Complaint Resolution
- Data Collection
- Information Security
- Microsoft Office Suite
- Customer Service
- Customer Relationship Management (CRM)
- Computer Proficiency
- Active Listening
- Keyboarding Skills
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Access Bank
02.2020 - 10.2023
Technical Support Specialist
First Bank Nigeria
01.2017 - 01.2020
Customer Service Specialist
Unilever Nigeria
11.2015 - 01.2017
Bachelor of Science - Computer Science
Imo State University
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