CHIGOZIE .R NKWOCHA
Sales Rep/Customer Service
North york,ON
Summary
A Dedicated and results-driven Sales Representative with two years of experience in achieving and exceeding sales targets. Seeking a challenging sales position to leverage my proven track record in driving revenue growth and building lasting client relationships.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Sales Representative
Mc Donald
North York, ON
05.2023 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Sabiway Travel
08.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Associate
Looksbyada Enterprise
01.2020 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Diploma - Business Management
Humber College
Toronto, ON04.2025
Bachelor of Science - Geology
University of Lagos
Lagos, Nigeria 09.2017 - 07.2020
Skills
- Sales Strategy and Planning Prospecting and Lead
- Generation Customer Relationship Management Cold Calling
- Networking Product Knowledge and
- Presentation Negotiation
- Closing CRM Software (eg, Salesforce) Microsoft Office Suite
- Customer Service
- Online Chat
- Serve Customers
References:
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Sales Representative
Mc Donald
05.2023 - 08.2023
Customer Service Representative
Sabiway Travel
08.2022 - 03.2023
Sales Associate
Looksbyada Enterprise
01.2020 - 08.2022
Bachelor of Science - Geology
University of Lagos
09.2017 - 07.2020
Diploma - Business Management
Humber College
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