Nkongtu Amos Bitide
Thamesford,Canada
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
14
14
years of professional experience
Work History
Computer Technician
Vuteq Canada
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
IT Technician
Phol School
05.2013 - 10.2022
- Provides on-site support for all applications, proprietary programs, and computer equipment used by the school
- Responds to all requests/escalations in an appropriate and courteous manner
- Assesses and resolves all requests for support based on urgency, type of problem and available support staff
- Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate department
- Provide general support as required by the Technical Support Supervisor
- Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required
- Maintains, assigns and logs loaner equipment
- Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required
- Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts
IT Technician
Acmar Media Group
01.2010 - 03.2013
- Determined equipment necessary for computer repairs after testing systems
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Regarded computer software and hardware operation resolved problems
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Oversaw daily performance of computer systems
- Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations
Education
Course Completion Certificate - CompTIA A+ 1000 - Part 2
Alison
Online01-2025
Course Completion Certificate - CompTIA A+ 1000 - Part 1
Alison
Online12-2024
Course Completion Certificate - Cyber Security
Alison
Online02-2023
Bachelor of Arts - History
University of Buea
Buea, South West Region10.2022
Advanced Diploma - IT
Trustech Institute of Technology
Buea, South Region03.2013
Skills
- Software installation
- Customer service
- Help desk experience
- Remote support
- Computer troubleshooting
- Installation management
- Help desk support
- Backup management
- Hardware installation
- Inventory management
- Disaster recovery
- Device configuration
- Data recovery
Languages
English
Native or Bilingual
Interests
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Community Cleanup
- Volunteer Work
- Team Sports
Timeline
IT Technician
Phol School
05.2013 - 10.2022
IT Technician
Acmar Media Group
01.2010 - 03.2013
Bachelor of Arts - History
University of Buea
Advanced Diploma - IT
Trustech Institute of Technology
Computer Technician
Vuteq Canada
Course Completion Certificate - CompTIA A+ 1000 - Part 2
Alison
Course Completion Certificate - CompTIA A+ 1000 - Part 1
Alison
Course Completion Certificate - Cyber Security
Alison
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