Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Nkongtu Amos Bitide

Thamesford,Canada

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

14
14
years of professional experience

Work History

Computer Technician

Vuteq Canada
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Manage incidents

IT Technician

Phol School
05.2013 - 10.2022
  • Provides on-site support for all applications, proprietary programs, and computer equipment used by the school
  • Responds to all requests/escalations in an appropriate and courteous manner
  • Assesses and resolves all requests for support based on urgency, type of problem and available support staff
  • Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate department
  • Provide general support as required by the Technical Support Supervisor
  • Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required
  • Maintains, assigns and logs loaner equipment
  • Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required
  • Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts

IT Technician

Acmar Media Group
01.2010 - 03.2013
  • Determined equipment necessary for computer repairs after testing systems
  • Prepared evaluations of software and hardware and recommended improvements and upgrades
  • Regarded computer software and hardware operation resolved problems
  • Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
  • Oversaw daily performance of computer systems
  • Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations

Education

Course Completion Certificate - CompTIA A+ 1000 - Part 2

Alison
Online
01-2025

Course Completion Certificate - CompTIA A+ 1000 - Part 1

Alison
Online
12-2024

Course Completion Certificate - Cyber Security

Alison
Online
02-2023

Bachelor of Arts - History

University of Buea
Buea, South West Region
10.2022

Advanced Diploma - IT

Trustech Institute of Technology
Buea, South Region
03.2013

Skills

  • Software installation
  • Customer service
  • Help desk experience
  • Remote support
  • Computer troubleshooting
  • Installation management
  • Help desk support
  • Backup management
  • Hardware installation
  • Inventory management
  • Disaster recovery
  • Device configuration
  • Data recovery

Languages

English
Native or Bilingual

Interests

  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Community Cleanup
  • Volunteer Work
  • Team Sports

Timeline

IT Technician

Phol School
05.2013 - 10.2022

IT Technician

Acmar Media Group
01.2010 - 03.2013

Bachelor of Arts - History

University of Buea

Advanced Diploma - IT

Trustech Institute of Technology

Computer Technician

Vuteq Canada

Course Completion Certificate - CompTIA A+ 1000 - Part 2

Alison

Course Completion Certificate - CompTIA A+ 1000 - Part 1

Alison

Course Completion Certificate - Cyber Security

Alison

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Nkongtu Amos Bitide