Hi, I’m
Nkongtu Amos Bitide
Cambridge,Khon Kaen
Summary
Versatile IT Technician ready to fix faulty computers, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
13
years of professional experience
Work History
Khon Kean Vocational College
IT Technician
05.2013 - 10.2022
Job overview
- Inspected and diagnosed issues with equipment to find solutions.
- Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations.
- Adhered to procedures for securing databases to prevent privacy breaches.
- Performed software tests to confirm proper functionality and detect errors.
- Determined equipment necessary for computer repairs after testing systems.
- Consulted with other technicians on major hardware and software issues to find solutions.
- Performed preventative maintenance to achieve ideal technological operations.
Acmar Media Group
IT Technician
01.2010 - 03.2013
Job overview
- Determined equipment necessary for computer repairs after testing systems.
- Prepared evaluations of software and hardware and recommended improvements and upgrades.
- Regarded computer software and hardware operation resolved problems.
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications.
- Oversaw daily performance of computer systems.
- Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations.
Education
Trustech Institute of Technology, Buea, South West Region - Cameroon
Advanced Diploma from Microsoft Office Specialist
University Overview
- Ms Words
- Ms Excel
- Ms Publisher
- Ms Access
Trustech Instotute of Technology, Buea, South West Region - Cameroon
Advanced Diploma from IT
09.2005
University Overview
- Computer troubleshooting and Maintenance
- OS and other software installation
- Security and prevention
University of Buea, Buea, South West Region - Cameroon
Bachelor of Arts from History
07.2003
University Overview
- Cameroon History
- History of Philosophical Thoughts
- World History
- History of Archeology
- Ancient History
Skills
- Help Desk Support
- Microsoft Certification
- Hardware and Software Repair
- Software Evaluation
- Collaborative Team Player
- System Performance Assessment
- Microsoft Windows and Office
- Development Documentation
- Configuring Devices
- Application Installation
- Computer System Diagnostics Software
- Printers and Peripherals
- Computer Operating Systems
- Video Surveillance Systems
- Employee Computer Support
- Device Installation
- Computer Configurations
- Operation System Software
Timeline
IT Technician
Khon Kean Vocational College
05.2013 - 10.2022
IT Technician
Acmar Media Group
01.2010 - 03.2013
Trustech Institute of Technology
Advanced Diploma from Microsoft Office Specialist
Trustech Instotute of Technology
Advanced Diploma from IT
University of Buea
Bachelor of Arts from History
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