Nana Kojo Ghapson
Ottawa,Ontario
Summary
Dedicated IT consulting professional well-versed in developing creative solutions for diverse business problems and objectives. Tactical and decisive leader with self-directed and analytical mindset. Known for quickly and effectively defining IT operational obstacles and designing cost-effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Information Technology Consultant
Seagate Technology LLC
06.2022 - 07.2023
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
Technical Support Specialist
Teleperformance
03.2020 - 05.2022
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered guidance on preventive measures and best practices to minimize future technical issues.
Electrical Engineer(Intern) - AutoCad Designer
ARQ Engineering Solutions
05.2018 - 12.2019
- Interpreted and transformed conceptual ideas, sketches, or specifications into technical drawings.
- Designed, implemented and maintained electrical products and systems.
- Created detailed 2D and 3D drawings, blueprints, and models using AutoCAD software.
- Made adjustments to drawings based on feedback, changes in specifications, or project requirements.
- Completed functional analysis and root cause tests.
- Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems.
- Collected, organized and modeled data to coordinate reports.
Education
Bachelor of Science - Information And Communication Technology
Carleton University
Ottawa, ON12.2023
Skills
- Proficiency in desktop operating systems from microsoft and Apple
- Conversant with networking protocols, topology and troubleshooting
- Proficiency in technology such as Active directory, Group policy, DNS, LDAP and ActiveSync
- Technical Installations
- Program Management
- Market Research
- Strategic Planning
- IT Resource Use
- Accomplished with mobile devices
- LAN expertise
- Self Starter
Languages
English
Certification
- CISA - Certified Information Systems Auditor
- CompTIA A+ (2021)
- Microsoft Certified Solutions Expert (2020)
- Information Technology Infrastructure Library (2022)
- CAP - Certified Administrative Professional
Timeline
Junior Information Technology Consultant
Seagate Technology LLC
06.2022 - 07.2023
Technical Support Specialist
Teleperformance
03.2020 - 05.2022
Electrical Engineer(Intern) - AutoCad Designer
ARQ Engineering Solutions
05.2018 - 12.2019
Bachelor of Science - Information And Communication Technology
Carleton University
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