NKENGEFACK COLLINS FONGE
Markham,ON
Summary
I am proven Security Officer with a strong background in incident reporting and conflict resolution, honed at G4S Security Solutions. Fluent in English and French, adept at enhancing safety through diligent CCTV surveillance and effective communication. Achieved a significant decrease in security incidents, demonstrating a commitment to results and exceptional customer service. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
4
4
years of professional experience
Work History
Security Officer
G4S Security Solutions
08.2022 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Concierge
MTN Cameroun
01.2020 - 02.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Education
Bachelor of Science - Management
University of Buea
Buea Cameroun07.2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- CCTV Surveillance
- Detail Oriented
- Emergency Response
- Access Control
- Patrol operations
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Security Officer
G4S Security Solutions
08.2022 - 11.2023
Concierge
MTN Cameroun
01.2020 - 02.2022
Bachelor of Science - Management
University of Buea
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