Nkembuofor Ogechuwku
WAREHOUSE ASSOCIATE
Salaberry-de-Valleyfield,QC
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
10
10
years of professional experience
Work History
Ticketing / Customer Service
ABC Transport
Okota, Lagos
06.2021 - 07.2024
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
AIR CARGO HANDLER
NAHCO
05.2017 - 12.2020
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Collaborated with team members to resolve challenges and improve productivity.
- Verified and noted count and condition of cargo received.
- Packed items to meet shipping requirements.
Warehouse Worker
Laser Engineering and Resources Consultants Ltd
01.2015 - 03.2017
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Bachelor of Arts - Public Administration
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
Enugu, Nigeria 05.2001 -
Skills
Warehouse Operations
Shipping and receiving
Picking and Packing
Order Preparation
Packaging and Labeling
Stacking and Storing
Shipping procedures
Weight and Balance
Air Cargo Regulations
Complaint Handling
Empathy Display
Patience Maintenance
Languages
English
Professional Working
Timeline
Ticketing / Customer Service
ABC Transport
06.2021 - 07.2024
AIR CARGO HANDLER
NAHCO
05.2017 - 12.2020
Warehouse Worker
Laser Engineering and Resources Consultants Ltd
01.2015 - 03.2017
Bachelor of Arts - Public Administration
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
05.2001 -