NKEMAKONAM UGWU
Brampton,ON
Summary
Customer-focused professional willing to go the extra mile to meet customer needs, increase satisfaction, and promote loyalty. Expertly handles diverse concerns with a solution-focused mindset and attention to detail. Excels in research, documentation, and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Brampton, ON
08.2023 - Current
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
Health Care Aide
Health Services Department NYSC
Abuja , Nigeria
01.2022 - 07.2023
- Communicated effectively with patients, families, physicians, and other healthcare professionals.
Customer Service Executive
Transcorp Hilton
Abuja , Nigeria
04.2020 - 02.2023
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Customer Service/Regional Sales Manager
Mobile telecommunication corporation (MTN)
Abuja , Nigeria
04.2017 - 03.2020
- Resolved customer complaints promptly in a professional manner.
Education
Bachelor of Arts - International Studies
GOU University
Ontario College Graduate Certificate (Post-Graduate) - Supply Chain Management
Mohawk College of Applied Arts And Technology
Mississauga, ONSkills
- Microsoft Office (Excel and Word)
- Good Communication
- Customer service and support
- Adobe Software
Certification
- Security Guard License
- CPR and First Aid
Timeline
Warehouse Associate
Amazon
08.2023 - Current
Health Care Aide
Health Services Department NYSC
01.2022 - 07.2023
Customer Service Executive
Transcorp Hilton
04.2020 - 02.2023
Customer Service/Regional Sales Manager
Mobile telecommunication corporation (MTN)
04.2017 - 03.2020
Bachelor of Arts - International Studies
GOU University
Ontario College Graduate Certificate (Post-Graduate) - Supply Chain Management
Mohawk College of Applied Arts And Technology
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