Nkechinyelu Oguejiofor
Enugu,Nigeria
Summary
Dynamic and results-oriented professional with extensive experience in hospitality management seeking a challenging role. Possessing a proven track record of delivering exceptional customer service, optimizing operational efficiency, and driving revenue growth, I am committed to upholding the highest standards of professionalism and contributing to the overall success of the establishment.
Overview
13
13
years of professional experience
Work History
Assistant General Manager/ Operations Manager
Hotel Sunshine
04.2022 - 03.2023
- Successfully managed hotel operations, ensuring exceptional customer service delivery and adherence to service standards.
- Directed and coordinated activities to optimize efficiency and economy of operations.
- Maintained high standards of professionalism and attire, demonstrating exceptional emotional intelligence.
- Implemented sales and marketing strategies, leading to consistent revenue growth.
- Managed human resources functions, including staff motivation and development.
- Created and managed yearly hotel budgets, ensuring profitability.
- Ensured compliance with regulations and corporate policies while standing in for unavailable department heads as needed.
Marketing Manager
Jenew Homes Real Estate
01.2020 - 03.2022
- Developed and implemented strategic marketing and sales plans and forecasts to achieve corporate objectives for products and services
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Team Lead Sales & Retail
Union Bank PLC
08.2016 - 01.2019
- Marketed and sold Bank products.
- Trained new team members by relaying information on company procedures and safety requirements.
- Reactivated dormant accounts.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established relationships with key retail accounts.
- Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
Accounts Intern
Airtel Nigeria Limited
06.2010 - 07.2011
- Collected all cash advances, claims and retirement forms daily including Hotel bills.
- Updated Staff creditors' schedule.
- Compiled budget variance analysis and reports.
- Ensured full compliance on approval of all documents.
- Updated claim forms, cash advances and hotel bills to their various schedules.
Education
MBA -
University of Nigeria,
Nsukka, Enugu06.2015
Postgraduate Diploma - Marketing
University of Nigeria
Nsukka. Enugu06.2011
Bachelor of Science - Statistics
Abia State University
Uturu, Abia07.2006
Skills
- Proficient in MS Office Suite (Word, Excel & PowerPoint)
- Excellent communication skills
- Reliable and result-oriented
- Staff Management
- Inventory Control
- Operations Management and Staff Development
- Team leadership expertise
- Employee Relations
- Food safety and sanitation
- Easy adaptability
- Creative and innovative
- Customer service oriented
Timeline
Assistant General Manager/ Operations Manager
Hotel Sunshine
04.2022 - 03.2023
Marketing Manager
Jenew Homes Real Estate
01.2020 - 03.2022
Team Lead Sales & Retail
Union Bank PLC
08.2016 - 01.2019
Accounts Intern
Airtel Nigeria Limited
06.2010 - 07.2011
MBA -
University of Nigeria,
Postgraduate Diploma - Marketing
University of Nigeria
Bachelor of Science - Statistics
Abia State University
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