Natosha Dean
Langley,BC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Johnstone's Barbecues & Parts
01.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Aldo Shoes
09.2013 - 12.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Garage
02.2010 - 09.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Key Holder
Urban Planet
01.2009 - 02.2010
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Key Holder
Sport Mart
06.2007 - 01.2009
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
Fashion Merchandising Diploma -
Blanche MacDonald
Applied Technology Co-Op -
Guildford Park Secondary
Shipwright Specialty Course -
Royal Canadian Sea Cadets
Skills
- Product and Quality Control
- Bilingual in English and French
- Self-motivated
- Team motivation
- Money Handling
- Team Leadership
- Complex Problem-Solving
- Time Management
- Verbal and written communication
- Customer Service
- Visual Merchandising
- Creative vision
References
Available Upon Request
Languages
English
Full Professional
French
Professional Working
Timeline
Store Manager
Johnstone's Barbecues & Parts
01.2016 - Current
Store Manager
Aldo Shoes
09.2013 - 12.2015
Assistant Manager
Garage
02.2010 - 09.2013
Key Holder
Urban Planet
01.2009 - 02.2010
Key Holder
Sport Mart
06.2007 - 01.2009
Fashion Merchandising Diploma -
Blanche MacDonald
Applied Technology Co-Op -
Guildford Park Secondary
Shipwright Specialty Course -
Royal Canadian Sea Cadets
Similar Profiles
Ewan GibbonsEwan Gibbons
Delivery Driver at Tradex Ontario Ltd / Barbecues GaloreDelivery Driver at Tradex Ontario Ltd / Barbecues Galore
Jordan McIntyreJordan McIntyre
Sales Associate at Barbecues GaloreSales Associate at Barbecues Galore
Darren KudlatsDarren Kudlats
Assembly Supervisor at Barbecues GaloreAssembly Supervisor at Barbecues Galore
Tina Van Der ReeTina Van Der Ree
Heavy Equipment Operator at Uujo Contracting L.P.Heavy Equipment Operator at Uujo Contracting L.P.
Jordan TullJordan Tull
Landscaper at Smiler ServicesLandscaper at Smiler Services