Nkauhlis Xiong
Sacramento
Summary
Experienced and dedicated Human Resources Professional with seven years in managing broad range of human resources functions and expertise in employee recruitment, training, payroll management, and excellent HR customer service. Skilled in optimizing staff performance, motivation, and cost efficiency. Specialized in Recruitment & Selection, Training & Development, Employee Relations, Retirements, Benefits Administration, and Employee Service. Strong communication, organizational, and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
Work History
Staff Services Analyst
California Highway Patrol
07.2023 - Current
- Independently administers, reviews, coordinates, and completes the processing of documents related to motor carrier operating authority, licensing, and Motor Carrier of Property permits
- Makes recommendations to the Public Utilities Commission, Department of Motor Vehicles, and the Federal Motor Carrier Safety Administration on suspension reports.
- Researches and administers motor carrier safety program policies.
- Organizes and collaborates meetings with the Department of Motor Vehicles.
- Analyzes suspension recommendation reports for Motor Carrier Property of Permits.
- Writes memos and letters to the Department of Motor Vehicles and Federal Motor Carrier Safety Administration.
- Reviews documents to ensure accuracy and compliance associated with the California Vehicle Codes for the Motor Carrier Safety Program.
- Interpret and apply state and federal regulations, statutes, and policies governing motor carrier operations to assess compliance and determine eligibility for permit suspension.
- Collect, compile, and analyze data related to motor carrier operations, including safety records, inspection reports, and compliance documentation, to identify trends, patterns, and areas of concern.
- Prepares detailed reports and recommendations for the suspension of motor carrier permits, outlining the rationale, supporting evidence, and proposed actions in accordance with established procedures and guidelines.
Personnel Specialist
California Highway Patrol
06.2021 - 07.2023
- Processed all personnel, payroll and various benefits and documents including Personnel Action Request (PAR), Employee Action Request (EAR), appointments, permanent and temporary separations, retirements, out-of-class, overtime, dock, lump sum payment deferrals, and salary determinations.
- Processed and provide information and assistance to employees regarding State Sponsored benefits, including health, dental, vision etc. Audited and updated the CHP-71 Timekeeping Record and the California Leave Accounting System (CLAS).
- Researched and resolved attendance reporting problems and works with employees and timekeepers to ensure accurate record-keeping. Initiated appropriate documentation to establish employee garnishments, accounts receivable and miscellaneous payroll adjustments.
- Researched and applied civil service laws and rules, regulations, and departmental policies, and procedures as well as bargaining unit contract provisions as they relate to personnel and payroll transactions. Maintain working relations with control agencies, and departmental liaisons.
- Responded both verbally and in writing to inquiries regarding personnel/payroll issues and leave accounting discrepancies.
- Advised employees regarding various personnel policies, transactions and benefits. Utilized external and internal customer service principles in responding to telephone, via email, or in person inquiries.
- Served as a resource for employees seeking guidance or assistance with FMLA-related questions, concerns, or issues, and providing compassionate and responsive support throughout the FMLA process.
Human Resources Generalist
Versant Health
03.2020 - 11.2020
- Conducted heavy recruitment, including job postings, virtual job fairs, screening & interviewing applicants to build candidate pipelines, enhance company culture. Source candidates through on-line posting, and managed Applicant Tracking System (ATS).
- Implemented and executed Covid-19 safety guidelines
- Analyzed company policy
- Liaised with HR and payroll to coordinate and manage employee leaves of absence, including FMLA and disability leaves.
- Organize and conduct New Hire Orientation
- Managed temporary/consulting/staffing agencies on temporary/consultants requirements and/or temp to hire opportunities are fulfilled
- Assist and provide support to associates on HRIS system
- Conduct termination exit interviews on all exiting associates, specifically voluntary separations and appropriately report results
- Provide and analyze employment data report and auditing for compliance
- Work closely with managers and associates on employee relations issues
- Conducted employment verifications and investigations.
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
- Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
Human Resources Generalist
Sunergy California LLC
09.2018 - 03.2020
- Utilize analytical techniques to evaluate and optimize recruitment strategies, including assessing the effectiveness of job postings and media advertising channels.
- Analyze job specifications, duties, and qualifications to ensure alignment with organizational goals and industry benchmarks.
- Evaluate health insurance benefits utilization and cost trends, providing insights to optimize benefit offerings and control costs.
- Develop, coordinate and write job postings for internal & external media advertising
- Conducts heavy recruitment in screening of applications; interviewing; obtaining work history, education, salary requirements, reference & background checks; and testing of applicants
- Plan and conduct training & orientation covering company policies, benefits, safety, and sexual harassment training for new employees
- Investigate employee complaints, assist with counseling, and recommend action on employee relation matters
- Conducts termination process in exit interviews, report, track, and analyze trends in turnover and absenteeism
- Responsible for identifying staffing needs, job specifications, job duties, qualifications, job analysis, and skills to draft new job descriptions and review and edit existing job descriptions
- Administers health insurance benefits and explain to employees in premiums and health plans
- Payroll: calculates employee's wages & garnishments, vacation, sick leave hours, and fix errors on timecards
- Conducted all employee hiring and exit interviews
Human Resources Generalist
Valley Health Team, Inc
07.2017 - 10.2017
- Recruitment - Posted job vacancies, sourced, screened, reviewed applications/resumes, and compensation
- Scheduled and coordinated interview sessions for the hiring managers, conducted reference checks, offer letters, termination paperwork, resignation letters, and conducted employment verifications
- Assessed candidates and made recommendations to hiring managers for filling vacant positions
- Developed recruitment plan and strategies for screening qualified applicants for open vacancies
- Participated in New Hire Orientation with new employees for onboarding such as; preparing benefits paperwork, setting up new hire employee's email and required key card access
- Conducted background checks and pre-employment drug screening checks prior to employee hire date
- Reviewed & audited new hire personnel and benefit files before filing in HR storage room
- Employee relations - Assisted employees, supervisors, and managers with conflict resolution and the preparation & revising of job descriptions as directed
Human Resources Intern
Personnel Services Department
10.2016 - 05.2017
- Prepared job bulletins & posts ensuring all job description information is updated & accurate
- Coordinated career & job fair recruitment events
- Reviewed & evaluated online applications, written performance examinations, and assisted in validating the selection process
- Assisted in Risk Management on a confidential program Driver Standards Policy by maintaining confidential personnel records from each City department ensuring compliance and safety regulations
- Administered in Risk Management by analyzing, compiling information, and handling claims with subrogation demands in Property damage
- Conducted and implemented in Training & Development with resume, interview, & customer service training materials to improve employee efficiency
- Assisted in Workers Compensation with customer service in evaluating Risico claims ensuring employees are receiving proper medical care
Supervisor
Bare Minerals
06.2015 - 09.2016
- Developed and maintained comprehensive sales reports, dashboards, and KPIs to track performance against targets and provide actionable insights to management.
- Managed seven employees in career development by analyzing work performance, evaluating sales goals, and creating incentive action plans for employees to maintain their individual minimum & target goals
- Maintained customer relationships with clients by contacting daily to schedule appointments and ensure customer satisfaction
- Increased productivity by incentivizing employees with rewards & recognition
- Monitor and analyze inventory levels of operational supplies, ensuring adequate stock levels to support daily operations while minimizing excess inventory and associated costs.
- Conduct in-depth analysis of customer purchasing behavior, segmentation, and preferences to enhance targeted marketing efforts and personalize the customer experience.
- Conducted interview sessions with candidates and evaluated applications & resumes
- Responsible for operational procedures such as: opening/closing of the store business, bank deposits, office filing, freight, & cash handling
- Conducted Operation tasks such as; ordering supplies, products, change order, and maintained inventory
Education
Bachelor of Science - Business Administration, Human Resources Management/Business Management
California State University - Fresno
Fresno, CA05.2017
Skills
- Benefits Administration
- Recruitment strategies
- New Hire Orientations
- Training and Development
- Employee performance assessment
- FMLA
- Teamwork / Collaboration / Leadership
- Administrative support
- Policy Implementation
- Personnel Recruitment
- Payroll Management
- Interviewing
- Employment law knowledge
- Performance Appraisals
Timeline
Staff Services Analyst
California Highway Patrol
07.2023 - Current
Personnel Specialist
California Highway Patrol
06.2021 - 07.2023
Human Resources Generalist
Versant Health
03.2020 - 11.2020
Human Resources Generalist
Sunergy California LLC
09.2018 - 03.2020
Human Resources Generalist
Valley Health Team, Inc
07.2017 - 10.2017
Human Resources Intern
Personnel Services Department
10.2016 - 05.2017
Supervisor
Bare Minerals
06.2015 - 09.2016
Bachelor of Science - Business Administration, Human Resources Management/Business Management
California State University - Fresno
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