Nicole Jane Santos
Winnipeg,Manitoba
Summary
With strong determination, positivity, and patience, I am seeking to draw upon theoretical knowledge and clinical experience to enhance my ability to provide quality, holistic patient care, as well as to provide compassionate and supportive care to promote better patient experience within healthcare settings.
Overview
2
2
years of professional experience
Work History
Retail Store Associate
Winners
07.2021 - 02.2023
- Increased sales by providing exceptional customer service and product knowledge.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
- Received recognition for excellent customer service skills, contributing to positive reputation for the store.
- Participated in regular staff meetings, sharing feedback and suggestions for continuous improvement in store performance.
- Established rapport with returning customers by remembering preferences and offering personalized assistance during their shopping experience.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policies that satisfied the customers' concerns.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
Team Member
Burger King
05.2021 - 08.2021
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
- Collaborated with team members to deliver excellent service during peak hours, resulting in positive feedback from customers.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality food items.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
Education
College of Nursing
University of Manitoba
Winnipeg, MBUniversity 1
University of Manitoba
Winnipeg, MBHigh School Diploma -
Sisler High School
Winnipeg, MB06.2021
Middle School Diploma -
Andrew Mynarski VC School
Winnipeg, MB06.2018
Skills
- Reliability
- Positive attitude and behaviour
- Decision-making skills
- Leadership and management
- Listening skills
- Willingness to keep learning
- Interpersonal skills (relates well to others)
- Task Prioritization
- Multitasking
- Team Collaboration
- Dispute Mediation
- Problem-solving abilities
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Accomplishments
Lord Nelson School
2015 | Valedictorian
2015 | Citizenship Award
Andrew Mynarski VC School
2016 - 2018 | Hardest Worker Award
2016 - 2018 | Honour Roll
Sisler High School
2019 - 2021 | Honour Roll
2019 - 2021 | Visual Performing Arts Award
University of Manitoba
2021 | Guertin Centennial Entrance Scholarship – For students with a high school average of 90-94% in Grade 12
2022 | U1 Honour List
2023 | Dean’s Honour List
Volunteer Experience
Winnipeg Harvest | Sortation Associate
May 2019 - June 2019
1085 Winnipeg Avenue, Winnipeg MB
Participated in efficient sorting and packaging of donations to ensure prompt distribution to communities in need, while fostering team collaboration to achieve daily objectives.
St. Peter's Roman Catholic Church
February 2019
748 Keewatin Street, Winnipeg, MB
Acquired proficiency in setting up sound systems and improved my computer and technology skills, while also testing my patience when faced with challenges in giving instructions, particularly with children.
References
Anna Ruhkra | Registered Nurse, CEF at Deer Lodge Centre
Email: annaventuraong@gmail.com
Phone Number: (204) 997-7770
Constance Amadi | Registered Nurse, CEF at Grace Hospital
Email: daglamouramazon@yahoo.com
Phone Number: (204) 880-5438
Timeline
Retail Store Associate
Winners
07.2021 - 02.2023
Team Member
Burger King
05.2021 - 08.2021
College of Nursing
University of Manitoba
University 1
University of Manitoba
High School Diploma -
Sisler High School
Middle School Diploma -
Andrew Mynarski VC School
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