Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Njideka Alakweonye

Toronto,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager of Business Development and Sales

FirstBank Nigeria Ltd
07.2008 - Current
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Assessed customer needs and developed customized solutions to drive sales.
  • Trained and mentored sales personnel to apply best practices and techniques.
  • Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
  • Developed and maintained relationships with key clients to increase sales and customer retention.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Head of Banking Operations

Intercontinental Bank Plc Nigeria
06.2006 - 05.2008
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Identified opportunities to improve business process flows and productivity.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Prepared annual budgets with controls to prevent overages.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Utilized financial software to prepare consolidated financial statements.
  • Conducted financial due diligence on potential investments and acquisitions.

Customer Service Officer

Citizens International Bank
04.2000 - 06.2006
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained accurate records and full compliance with government regulations and Bank Policies.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Communicated with clients regarding account services, statements, and balances.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Oversaw staff development through in-depth trainings, and other learning opportunities.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Increased profit by streamlining operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Cash Officer

Citizens International Bank
05.1997 - 04.2000
  • Oversaw liquidity and cash management operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Prepared monthly, quarterly and annual reports.

Education

Master of Science - Environmental Science

Enugu State University Of Science And Technology
Nigeria
05.2016

Masters in Business' Administrations - Business Administration

Imo State Universty
Nigeria
08.2003

Skills

  • Delivery Schedules
  • Service Quality
  • Operational Efficiency
  • Financial Consulting
  • Business Requirements Gathering
  • Business Objective Analysis
  • Performance Optimization
  • Analyzing Performance
  • Customer Care
  • Marketing and Sales
  • Goal Attainment
  • Customer Acquisition
  • Revenue Generation
  • Trend Analysis
  • Issue Resolution
  • Enforcement of Policies and Procedures
  • Employee Performance Evaluations
  • Business Management and Development

Accomplishments

  • Supervised team of 40 staff members.
  • Award of Excellence on Retail Banking Certification Programme. November - 2021


Certification

- Data Analysis Training Course October 2022

- Certificate of Completion of Business Analysis Training Course JULY 2022

- Cyber Security Awareness training July 2022

- Line Manager Capability Certification (LMCC)- Apply Coaching Ethics and Standards Appropriately in Coaching Situations April 2022

- LMCC- Acting with Diplomacy and Tact April – 2022

- LMCC- Navigating the Workplace with Emotional Intelligence March – 2022

- LMCC- FirstBank Learning and Development Policies March - 2022

- LMCC- Aligning intentions and impact to build strong and collaborative

relationships March- 2022

- LMCC- Managing your Company's Talent February -2022

- LMCC- Aligning performance objectives to culture and financial outcomes January - 2022

- LMCC- Planning for Skills Needs and Managing Performance January - 2022

- LMCC- Building Innovation Cultures & leaders June - 2021

- LMCC- Leading a cross functional team June - 2021

- LMCC- Facilitating an environment of creativity and innovation June – 2021

- LMCC- How to manage difficult conversations May - 2021

- LMCC- Choosing the right interpersonal communication method May -2021

- LMCC- Aligning talent management to organizational values and goals May - 2021

- LMCC- Thinking Strategically as a Manager April - 2021

- LMCC- Taking Action to empower Employees April - 2021

- LMCC- Key strategies for managing a diverse workforce April -2021

- LMCC- FirstBank's mechanisms for identifying and correcting undesired behaviors April-2021

- LMCC- Facing and resolving conflict in the workplace March - 2021

- LMCC- Introduction to LMCC March - 2021

- LMCC- Creating a Plan for performance management January -2021

- FirstBank Epic Core Values January - 2022

- Building Career Development Programs and Succession planning February - 2022

- 2021 Mid-Year Appraisal July - 2021

- Epic Core Values June - 2021

- End of Year Appraisal January - 2021

- From Strategy to Result November-2021

- Women Managerial Skills development Programme October-2020

- Strategy Marketing, Sales and Relationship Management November - 2015

- Giftwork Training for Managers October -2014

- Emotional Intelligence November - 2013

- Fundamentals of Retail and Consumer Credit July 29, 2011

- Business Values and Professional behavior June - 2011

- Branch Operation and Management June - 2009

- Credit Training Programme August -2008

- Sharpening Negotiation Skills Course May - 2008

- Time Management and Personal Effectiveness Workshop April - 2008

- Comprehensive Banking Operation Course October - 2004

- Money Laundering and Other Financial Crimes September -2004

- Basic Accounting/Financial Analysis Course September- 2001

Timeline

Manager of Business Development and Sales

FirstBank Nigeria Ltd
07.2008 - Current

Head of Banking Operations

Intercontinental Bank Plc Nigeria
06.2006 - 05.2008

Customer Service Officer

Citizens International Bank
04.2000 - 06.2006

Cash Officer

Citizens International Bank
05.1997 - 04.2000

Master of Science - Environmental Science

Enugu State University Of Science And Technology

Masters in Business' Administrations - Business Administration

Imo State Universty

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Njideka Alakweonye