Nizbeth Valencia
Anaheim
Summary
Resourceful professional with extensive experience in customer service and operations. Known for adapting to changing conditions and optimizing processes to enhance efficiency. Committed to following safety protocols and delivering exceptional service.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Driver
Lyft And Uber
Anaheim, CA
07.2025 - Current
- Navigated various routes to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Adapted to changing traffic conditions and optimized routes for efficiency.
- Followed all relevant traffic laws and safety regulations.
- Collected feedback from passengers to enhance service quality and improve user experience.
Retail Sales Associate
Firestone Complete Auto Care
Orange, CA
09.2023 - 06.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring stock availability and organization.
- Processed customer transactions efficiently, contributing to smooth sales operations.
- Trained new associates on sales techniques and store policies, fostering team development.
- Resolved customer inquiries and complaints promptly, improving satisfaction levels.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Machine Operator
Harvest Dental
Brea, CA
05.2021 - 08.2023
- Operated CNC machines to manufacture dental components with precision.
- Monitored production processes to ensure compliance with quality standards.
- Trained new operators on equipment usage and safety protocols.
- Conducted regular maintenance on machinery to minimize downtime.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operati, ensuring adherence to company standards
- Implemented process improvements that increased workflow efficiency in production lines.
Medical Assistant
Orange County First Medical Group
Anaheim, CA
01.2019 - 04.2021
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Managed inventory of medical supplies, maintaining stock levels to support operational needs.
- Implemented electronic health record updates, improving patient information access for providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Warehouse Shipper
Newgistics
Commerce, CA
08.2016 - 01.2018
- Oversaw daily shipping operations, ensuring timely and accurate order fulfillment.
- Trained new employees on safety protocols and efficient shipping practices.
- Implemented process improvements that enhanced workflow efficiency in the shipping area.
- Coordinated with logistics teams to optimize shipment schedules and reduce delays.
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Expedited shipment handling, prioritizing urgent orders to ensure on-time delivery for clients with tight deadlines.
- Checked and rechecked orders before packaging and shipping items.
Production Worker
Harvest Dental
Brea, CA
11.2014 - 07.2016
- Operated production machinery to ensure efficient workflow and quality standards.
- Assembled dental products according to detailed specifications and quality guidelines.
- Collaborated with team members to streamline processes and enhance productivity.
- Conducted routine inspections of finished goods for compliance with safety regulations.
- Assisted in training new employees on equipment operation and safety protocols.
- Monitored supply levels, communicating needs to supervisors for timely replenishment.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Education
Medical Assistant -
North Orange County ROP
Anaheim, CA2017
High School Diploma -
Trident Education Center
Anaheim, CA2014
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Punctual and reliable
- Safety protocols
- Order picking and processing
- Equipment monitoring
- Shipping and packaging
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
Lyft And Uber
07.2025 - Current
Retail Sales Associate
Firestone Complete Auto Care
09.2023 - 06.2025
Machine Operator
Harvest Dental
05.2021 - 08.2023
Medical Assistant
Orange County First Medical Group
01.2019 - 04.2021
Warehouse Shipper
Newgistics
08.2016 - 01.2018
Production Worker
Harvest Dental
11.2014 - 07.2016
Medical Assistant -
North Orange County ROP
High School Diploma -
Trident Education Center