NIZAR HAZIM
Burlington
Summary
Senior Facilities/ Maintenance Manager with over 20 years of proven leadership and expertise in managing diverse, large-scale residential and commercial facilities, retail, data center, and distribution centers. I bring a strategic approach to operations management, with a track record of optimizing efficiency, reducing costs, and enhancing service delivery. Known for strong leadership, technical proficiency, and customer-focused mindset, I excel at leading high-performing teams, driving organizational growth, driving continuous improvement and ensuring compliance with financial and operational objectives. Great focus on delivering measurable results, contributing to the long-term success of the organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Maintenance Manager
JLL @ Amazon
06.2021 - Current
- Provide strategic leadership and mentorship to a diverse team of 4 Assistant Maintenance Managers, Building Wellness Manager, Reliability Program Manager, Controls Manager, 4 CMMS and Planners, and 52 skilled technicians, fostering a high-performance culture focused on continuous improvement and operational excellence
- Conduct comprehensive assessments of Amazon facilities at five sites across Canada, identifying gaps in maintenance management practices and developing long-term strategies to optimize operational efficiency and reduce downtime
- Effectively manage Opex and Capex budgets, deploying cost-control measures and optimizing resource allocation to maximize operational efficiency, productivity, and financial performance
- Ensure full compliance with Service Level Agreements (SLAs) by tracking, measuring, and analyzing KPIs, implementing data-driven process improvements to enhance service delivery and customer satisfaction
- Lead the development and implementation of emergency response plans and business continuity strategies, while proactively identifying and executing improvement opportunities
- Champion a strong safety culture, overseeing compliance with occupational health and safety regulations, reducing risks, and promoting a zero-incident environment to safeguard personnel and assets
- Perform regular risk assessments and develop robust risk mitigation strategies, driving continuous improvement initiatives and enhancing the resilience of facility operations
- Oversee end-to-end construction, renovation, and infrastructure projects, ensuring they are delivered on time, within budget, and to specification, while minimizing disruptions to ongoing operations
- Design, implement, and oversee preventive and predictive maintenance programs for HVAC, plumbing, electrical, fire protection, and material handling equipment, ensuring optimal asset performance and reducing equipment failures
- Lead cross-functional collaboration with other departments such as procurement, operations, and IT to ensure seamless integration of maintenance and facility upgrades into broader business processes and objectives
- Drive energy management initiatives by implementing sustainable practices and optimizing building systems to reduce energy consumption and environmental impact, in alignment with corporate sustainability goals
- Hire, train, and set ambitious, achievable targets for the team, focusing on professional development, engagement, and accountability to drive superior performance and contribute to overall business success
- Conduct vendor management by negotiating contracts, overseeing vendor performance, and ensuring compliance with service levels and quality standards to enhance service reliability and cost-effectiveness
- Increased Operational Efficiency: Spearheaded comprehensive assessment and optimization of facilities management practices
- Implemented strategic maintenance plans that reduced equipment downtime by 15% and improved overall operational efficiency by 20%
- Reduced Equipment Downtime by 20% Through Preventive Maintenance Initiatives: Developed and implemented a robust preventive maintenance program and promoted reliability culture
- This initiative improved equipment reliability and reduced unplanned downtime by 20%, resulting in increased productivity and a significant reduction in costly emergency repairs
Facilities Manager
ACML @ TD Bank
09.2018 - 06.2021
- Led operations and maintenance for North America Data Center, with extensive experience managing solar panels, HVAC, plumbing, electrical systems, fire and life safety systems, boilers, generators, chillers, water treatment plants, cooling towers, and electric switchgears, ensuring optimal facility performance and compliance
- Developed and managed Opex and Capex budgets and collaborated with C-Level management on strategic planning, including Business Continuity Planning, to ensure financial efficiency and operational resilience
- Developed and maintained Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and Emergency Procedures for critical systems, including electrical switchboards, to ensure safe and efficient operations
- Oversaw vendor and contractor management, ensuring compliance with service level agreements (SLAs) to maintain high standards of service quality and cost-effectiveness
- Managed Building Automation Systems (BAS) and Computerized Maintenance Management Systems (CMMS), ensuring seamless integration with maintenance operations for effective monitoring, scheduling, and resource allocation
- Planned, scheduled, and coordinated all maintenance activities and repair work, while developing and implementing preventive and predictive maintenance programs
- Fostered a positive organizational culture focused on continuous process improvement and enhanced customer experience, driving operational excellence
- Conducted bi-annual facility inspections of grounds, external structures, systems, and equipment to identify and address issues proactively, ensuring facility safety and functionality
- Tracked and analyzed operational and financial performance metrics, using data-driven insights to optimize performance, reduce costs, and support informed decision-making
Maintenance Manager
Silver Hotel Group
12.2017 - 09.2018
- Led maintenance operations for two high-traffic hotels in downtown Toronto, overseeing a total of 400 rooms, ensuring optimal functionality, safety, and comfort for guests and staff
- Managed Capital Improvement Projects within the constraints of time, cost, and scope, ensuring projects were delivered on time, within budget, and met or exceeded quality expectations
- Addressed quality and performance issues by developing and implementing action plans to improve operational efficiency, enhance guest satisfaction, and optimize service delivery
- Identified and implemented $100K in annual cost savings by introducing energy-efficient devices and systems, significantly reducing energy consumption and operational costs
- Developed and launched the 'Room Care Intensive Program,' which improved maintenance response and resolution times by 20%, leading to enhanced guest satisfaction and increased operational efficiency
Facilities Maintenance Manager
ABC Mall
09.2016 - 09.2017
- Oversaw maintenance operations for a 1.72 million sq
- Ft
- Shopping mall and seven retail shopping centers nationwide, ensuring the seamless operation of all building systems and infrastructure
- Recruited, trained, and developed a team of 20 operations and maintenance staff, fostering a high-performing team and ensuring that staff had the skills necessary to maintain facility excellence
- Managed budgets and promoted strategic cost-saving initiatives, identifying opportunities to increase profitability by optimizing resource use and improving operational efficiency
Facilities Operations and Maintenance Manager
Olayan Group
01.2012 - 09.2016
- Led the operations and maintenance of a 7.2 million sq
- Ft
- Residential compound, which included 800 houses, American and German schools, a recreational building, commercial center, solar panels for pools, water treatment pumps, a 72-room luxury hotel, 22 private and 2 public swimming pools, and oversaw the combined power and cooling plant, as well as water and sewer treatment systems
- Remotely managed the maintenance and operations of five additional sites across Saudi Arabia
- Assembled and trained a skilled maintenance team of 72 technicians and housekeepers from overseas (India, Philippines, Thailand, etc.), successfully transitioning from contractor-based maintenance to an in-house model
- This initiative saved the company $250,000 annually and earned recognition from senior leadership for exceptional cost-saving and operational improvements
Client Rep Project Manager
ORECO, Olayan Group
01.2008 - 01.2012
- Delivered project management services for a 6.67 million sq
- Ft
- Residential compound
- Monitored, analyzed, and forecasted project costs, effectively managing cost variances and ensuring positive cash flow throughout the project lifecycle
- Developed comprehensive project progress reports and implemented risk mitigation strategies, including risk response plans and management of residual risks to ensure project stability and success
Resident Site Engineer
Ministry of Defense and Aviation
03.2004 - 01.2008
- Hired by the Ministry of Defense and Aviation to oversee the installation and commissioning of MEP infrastructure and extension project for Ministry of Defense in Riyadh, Saudi Arabia
Education
M.S - Mechanical Engineering
MINI MBA - Business Administration
UNIVERSITY of Toronto, Rotman School of Management
Toronto, ON11.2022
Skills
- Leadership and Team Management
- Project Management
- Budget Management and Financial Planning
- Process Optimization / Continuous Improvement
- Facility Strategy and Planning
- Health and Safety
- Multiple Sites Management
- Vendor and Contractor Management
Certification
- LEAN/SIX SIGMA GREEN BELT CERTIFICATION, MC GILL EXECUTIVE INSTITUTE, Quebec, CANADA, 09/23
- MINI MBA, UNIVERSITY of Toronto, Rotman School of Management, 11/22
- ACCREDITED OPERATION SPECIALIST (AOS) CREDENTIAL, UPTIME INSTITUTE, USA, 09/19
- CERTIFIED FACILITY MANAGER (CFM) CREDENTIAL, IFMA, USA, 07/17
- FACILITY MANAGEMENT PROFESSIONAL (FMP) CREDENTIAL, IFMA, USA, 03/16
- PROJECT MANAGEMENT PROFESSIONAL (PMP) CREDENTIAL, PMI, USA, 10/15
- LEED GREEN BUILDING ASSOCIATE, LEED GA, USA
- CERTIFIED in CPR, OSHA, NFPA 70E, WIMIS, ONTARIO, CANADA
Languages
English
Native or Bilingual
Timeline
Senior Maintenance Manager
JLL @ Amazon
06.2021 - Current
Facilities Manager
ACML @ TD Bank
09.2018 - 06.2021
Maintenance Manager
Silver Hotel Group
12.2017 - 09.2018
Facilities Maintenance Manager
ABC Mall
09.2016 - 09.2017
Facilities Operations and Maintenance Manager
Olayan Group
01.2012 - 09.2016
Client Rep Project Manager
ORECO, Olayan Group
01.2008 - 01.2012
Resident Site Engineer
Ministry of Defense and Aviation
03.2004 - 01.2008
M.S - Mechanical Engineering
MINI MBA - Business Administration
UNIVERSITY of Toronto, Rotman School of Management