Nizar Amanchar
Gatineau,QC
Summary
Highly driven and tech-savvy professional with an enduring love for IT, computer and phone hardware. My lifelong fascination with technology, coupled with a profound interest in emerging trends, has equipped me with a comprehensive understanding of diverse tech accessories influenced by tech channels.
With five years of experience as a skilled technician, I possess hands-on expertise in troubleshooting and resolving complex technical issues. My adaptability, combined with a passion for continuous learning, enables me to stay at the cutting edge of advancements and swiftly adapt to new technologies.
As a proactive problem solver and excellent team player, I thrive in collaborative environments, leveraging my communication skills to bridge the gap between technical intricacies and business objectives. Seeking to contribute my passion and proficiency to a forward-thinking organization committed to technological excellence and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
QA Engineer
CommonShare
02.2020 - Current
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Supported quality team members during corrective action updates.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed traceability documentation to aid in investigating faults and defects.
- Manage Scrum process, while doing all sort of testing from automation to manual.
- Analyzing product owner requirements
- Code reviews.
Tech Customer Service
Panier Media SARL
01.2016 - 06.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Mohamed Arsalan High School
Tangier, Morocco06.2016
Skills
- Atlassian Jira
- Write test cases
- Test automation
- Great at communication
- JavaScript
- TypeScript
- Computer Hardware
- Strong knowledge in tech
cap-amanchar.com
My domain name linked to my current GitHub profile since the landing page is Work in progress
Certification
- IELTS ACADEMIC Score 6.5
- Work certificate signed by Panier Media SARL
- Work certificate signed by Pre-history SARL
Timeline
QA Engineer
CommonShare
02.2020 - Current
Tech Customer Service
Panier Media SARL
01.2016 - 06.2020
High School Diploma -
Mohamed Arsalan High School
Similar Profiles
Leonard GangbobgaLeonard Gangbobga
Customer Service Representative at MSI CorpCustomer Service Representative at MSI Corp
Nicolas AudritNicolas Audrit
Risk Management and Investigations Officer at Office of the Sergeant-at-Arms/House of CommonsRisk Management and Investigations Officer at Office of the Sergeant-at-Arms/House of Commons
Elimane SowElimane Sow
Assistant Manager at Tim HortansAssistant Manager at Tim Hortans
Simon BoisvertSimon Boisvert
Product Owner at OXARO Inc.Product Owner at OXARO Inc.
Sowmya AlaSowmya Ala
QA Engineer at Herffjones LLCQA Engineer at Herffjones LLC