Nizam Baboulla
Oakville,ON
Summary
Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.
Overview
16
16
years of professional experience
Work History
Logistics Manager
EYK EVENTS INC. & INDIGO (by NV)
02.2019 - Current
- Full event planning and logistics with execution of events from weddings, corporate events and private parties
- Cross selling clients on different packages, catering to all needs and request in a timely manner
- Coordinating full planning and logistics of events from start to finish, creation of social media posts, marketing campaigns and content video creation
- List of clients worked with in the GTA under Indigo by NV, Gucci, Louis Vuitton, Tiff, Pfaff, Birks, Canada Goose, Monclair, Toronto Raptors, luxury homes in Rosedale
- Worked with Chef Ivana Raca from food Network beat Bobby Flay and Chef Russel from CP24
- Working alongside photographers, videographers, caterers, decor artist, live musicians, dj's, sound and lighting technicians, mua artist, social media influencers Maham Sheikh
- Providing clients with email and phone assistance within the planning process
- Full or partial planning with assisting clients with budget exection and recommendation of preferred vendors and execution of events with creative process bringing clients vision to life
- Maintaining quality and productivity
- Leading team meetings, quick problem solving on day of events, catering to client needs and request in detail
- Accepting and determining risks within during and after an event
- Handling service levels to ensure maximum efficiency
- Promoting company features and benefits
- Ability to build rapport with clients and gaining loyalty.
Insurance Advisor(OTL)
TD Insurance
02.2019 - Current
- Ribo Analyst/OTL Inbound Sales Affinity Market/TD Direct Agency Market Inc
- Cross selling home and auto insurance
- Completed 3000 minutes of side by side coaching from May –December helping team reduce Alarm rate by over 10%
- Led team Rory Back to School Drive for Children's Aid Society achieving highest total donation for Affinity
- Assisted international students with home insurance policies within Affinity Group
- Maintaining quality and productivity
- Leading team meetings for call evaluations
- Accepting and determining risks within TD’s guidelines
- Handling service levels to ensure maximum efficiency
- Maintaining monthly call targets such as sales and handle time
- Promoting company features and benefits
- Ability to build rapport with clients and gaining loyalty.
Loss Prevention Officer
Hilton Garden Inn
11.2013 - Current
- Overnight Loss Prevention Officer conducted security safety checks all around perimeter
- Handling emergency situations effectively, medical emergencies, accidents and other threats
- Managing security systems in order to prevent theft, violence and vandalism
- Using different alarms for security purposes
- Observing all activities at premises and reporting any suspicious circumstances
- Perform safety inspections in order to flail off any negative activity
- Check identity cards of personnel before admitting into the building
- Investigate and report any nefarious activity
- Take necessary action on spot when needed
- Operating security control-room equipment to monitor activities.
Sales Coordinator
Bull Printing
10.2010 - 05.2013
- Reached out to clients via email and in person to establish new partnerships
- Managed all sales related to the company
- Handled a high volume of customer’s inquiries while providing a high quality of service to each caller
- Tracked sale orders to ensure that they are scheduled and sent out on time
- Supported the field sales team
- Resolved any sales related issues with customers
- Made follow-up calls to confirm sales orders or delivery dates.
Sales Coordinator
Reebok by Roger Edwards Canada
06.2009 - 09.2010
- Examined and develop advertising strategies for clients and provided result-oriented recommendations
- Achieved business goals by working in a team-oriented environment
- Delivered exceptional customer services and met deadlines
- Used the power of social media network for promotion of products and services
- Assisted, organized and involved in marketing campaigns
- Meet clients and discussed products and services through advertisements.
Call Centre Agent-Inbound/Outbound
IMI International
04.2008 - 06.2009
- Obtained client information by answering telephone calls, interviewing clients regarding Bombardier and Honda product lines
- Updated client information and confirmed pricing of products
- Was aware of all products and services and always kept up to date on new information
- Accomplished quotas 100%, awarded top sales in organization for the year
- Provided clients with solutions to better they’re purchase upselling and creating monthly revenue for the organization increasing sales by 30% monthly
- Conversely created loyalty between clients to promote sales growth and achieved Net Promoter Scores.
Education
Bachelor of Commerce (B.Comm.), Marketing and Advertising Media, Marketing Management, Retail Marketing Advertising, Meetings and Convention Management, Media and E-marketing Analytics -
York University
Toronto, ONSkills
- Customer Relations & Sales Professional with over seven years of Sales and Marketing experience
- Throughout a progressive career at EYK Events Inc, Indigo By NV, Hilton, TD Insurance gained accolades as an exceptional Customer Relations Professional with accountability to share customer service best practices with the team and motivate individual team members to exceed sales and service targets
- Ranked in top 10% of the entire Hilton Customer Care team
- Demonstrated a high level of adaptability in providing exceptional service to new graduates
- International and local students from affinity school on financial service and insurance products
- Competent with office technology including MS Office
- Self-motivated and diligent worker with excellent time management skills
- Knowledge of Net Promoter Score
- Professional customer relation skills
- Ability to develop long standing client relationships with emphasis on customer satisfaction
- Excellent organizational skills with high attention to detail
- Excellent interpersonal and leadership skills
- Thorough knowledge of customers’ taste, marketing strategies, and driving advantage through word-of-mouth marketing
- Effective communication skills
- Proficient in maintaining weekly reports and self-analysis
- Intermediate knowledge of Microsoft Office and social media platforms including Facebook, Twitter, Instagram
Timeline
Logistics Manager
EYK EVENTS INC. & INDIGO (by NV)
02.2019 - Current
Insurance Advisor(OTL)
TD Insurance
02.2019 - Current
Loss Prevention Officer
Hilton Garden Inn
11.2013 - Current
Sales Coordinator
Bull Printing
10.2010 - 05.2013
Sales Coordinator
Reebok by Roger Edwards Canada
06.2009 - 09.2010
Call Centre Agent-Inbound/Outbound
IMI International
04.2008 - 06.2009
Bachelor of Commerce (B.Comm.), Marketing and Advertising Media, Marketing Management, Retail Marketing Advertising, Meetings and Convention Management, Media and E-marketing Analytics -
York University
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