Niyati Kelkar
Mississauga,Canada
Summary
Dynamic and customer-focused Front Office executive with over 2 years of experience in delivering exceptional service and managing administrative operations in a fast-paced environment. Proven track record of enhancing customer satisfaction, streamlining processes, and ensuring compliance with company policies. Adept at handling cash transactions, managing records, and providing accurate financial information.
Overview
3
3
years of professional experience
Work History
Front Office Executive
Panache Academy
03.2021 - 09.2023
- Managed front office operations, ensuring efficient handling of customer inquiries and transactions.
- Maintained accurate records of financial transactions and customer interactions.
- Implemented streamlined processes, reducing wait times and improving service delivery.
- Trained and supervised junior staff, enhancing team productivity and service quality.
- Coordinated with various departments to provide comprehensive support to customers.
- Addressed customer inquiries and successfully resolved issues promptly.
- Provided excellent counseling both virtually and in person, and showed a great conversion ratio.
- Managed approximately 35 incoming calls and emails per day from customers.
Education
Post Graduate Diploma in Management - Global Business Management
Mohawk College
Mississauga, ON12.2025
Bachelor of Commerce - Accounting And Advanced Auditing
HA College of Commerce
Ahmedabad, Gujarat, India03.2021
Skills
- Customer Inquiries
- Communication Skills
- Adaptability
- Customer Service
- Multitasking and Time Management
- Problem- Solving
- Attention to Detail
- Document and File Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Full Professional
Marathi
Full Professional
Timeline
Front Office Executive
Panache Academy
03.2021 - 09.2023
Post Graduate Diploma in Management - Global Business Management
Mohawk College
Bachelor of Commerce - Accounting And Advanced Auditing
HA College of Commerce
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