Niya Emlay
Nelson,BC
Summary
Committed to creating an enjoyable, proficient workspace where I can display my creative, and leadership skills. I am very proficient in inventory management, sales leadership and great customer service. Organized and forward-thinking with quick problem solving skills and dedication to helping run a great business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Radio Host/Event Coordinator
Kootenay Co-Op Radio
04.2022 - 07.2023
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Developed creative themes for events and created related activities to engage attendees.
Assisant Manager
Biggest Little Fruit Stand
06.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cashier/Clerk
Save-On-Foods
12.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
Cashier/Cafe Helper
John Ward Coffee
07.2023 - 09.2023
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
Open Studies - Music
Selkirk College
Nelson, BC12.2023
High School Diploma -
Lv Rodgers Secondary School
Nelson, BC06.2023
Skills
- Sales Leadership
- Staff Leadership
- Safety and Sanitation Standards
- Quality Control
- Customer Service
- Counting Money
- Performance Goals
- Monitoring Food Preparation
Languages
English
Native or Bilingual
Certification
- Babysitters License - 2019
- AST 1 avalanche course - 2020
- Open waters advanced scuba diving certificate - 2018
Timeline
Cashier/Cafe Helper
John Ward Coffee
07.2023 - 09.2023
Radio Host/Event Coordinator
Kootenay Co-Op Radio
04.2022 - 07.2023
Cashier/Clerk
Save-On-Foods
12.2021 - 04.2023
Assisant Manager
Biggest Little Fruit Stand
06.2019 - 08.2021
Open Studies - Music
Selkirk College
High School Diploma -
Lv Rodgers Secondary School
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