Nixit Patel
Summary
Versatile and Experienced Leader: Delivering Exceptional Customer Service and Sales Results Across Multiple Industries
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Link-On Communications
04.2023 - 06.2024
- Provide an exceptional customer experience for our clients.
- Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
- Observe and follow all company Health and Safety rules and policies
- Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
- Assess work assignments, installations and services provided by dispatch.
- Install and test equipment at customer's premises including Internet modems, phone, TV boxes.
- Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines.
- Connect, disconnect and relocate cable outlets.
- Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults.
- Install, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to customers.
- Inspect, monitor, test and adjust cable transmission and distribution systems.
- Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company specification and standards.
- Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber.
- Report and communicate with the company personnel for proper completion of Installation and service work orders at customer's premises
Food Service Supervisor
Osmow's
09.2021 - 04.2023
- Supervise, co-ordinate and schedule the activities of staff who prepare and serve food.
- Helps maintain standards for raw and finished product quality, service and speed, quality, and cleanliness.
- Controls labour hours and cash flow while on shift.
- Helps maintain records for safety and appropriately documents performance and/or incidents in personnel files.
- Completes assigned shift paperwork.
- Maintains records of stock, repairs, sales, and wastage.
- Train staff in job duties, and sanitation and safety procedures.
- Ensures that food and service meet quality control standards.
- May participate in the hiring of crew members and assist in the development of policies, procedures, and budgets.
- Knows and helps to enforce and educate crew on all appropriate personnel policies, labour laws, and security and safety procedures.
Shift Supervisor
Popeyes Chicken
04.2021 - 09.2021
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion, and serve food.
- Manage a staff of approximately 3-6. Assign, oversee and evaluate work. Recommend promotion, transfer, or termination of employees. May conduct verbal and written staff evaluations.
- Establish work schedule and procedures.
- Delegate tasks to workers who prepare and serve food, ensure that employees follow all safety and health codes and ensure that food is prepared correctly and quickly.
- Maintain records of stock, repair, sales, and wastage.
- Train new employees and coach employees about how to improve their work habits and handle complaints from customers when they arise.
- Prepare daily sales report using Popeye's POS software and brief the management.
- Ensure high standards of customer service during high volume, fast-paced operations.
- Resolve customer complaints in a professional manner to provide highest level of satisfaction.
- Supervise and communicate changes of food preparation and formulas to the employees.
Education
Diploma - Culinary Management
Centennial College
Toronto, ON04.2021
Skills
- Food Preparation
- Cash Handling
- Shift Management
- Food Service
- Food Safety
- Management
- Fiber Optic Splicing
- Troubleshooting and resolution
- Wireless Networking
- Network Troubleshooting
- Installation and maintenance
- Network configuration
Certification
- Smart Serve, 09/01/19, Present
- Food Safety, 09/01/19, Present
- Standard First Aid and CPR, 09/01/20, Present
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Telecommunications Technician
Link-On Communications
04.2023 - 06.2024
Food Service Supervisor
Osmow's
09.2021 - 04.2023
Shift Supervisor
Popeyes Chicken
04.2021 - 09.2021
Diploma - Culinary Management
Centennial College
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