Niweta
Brampton,ON
Summary
Experienced and energetic Travel Consultant with a strong background in fast-paced international travel sales for Australia, USA, and Canada markets. Consistently contributed to team goals and played an integral role in driving organizational customer service initiatives. Known for expertise in itinerary planning, GDS bookings, and delivering excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Consultant
Merit Travel Group
04.2023 - 06.2024
- Addressed customer inquiries via email, and telephone calls, providing prompt responses or follow-ups.
- Searched for and located available seats, cabins, and flights for passengers.
- Assisted clients with seat selection, baggage information, and special assistance.
- Resolved any issues related to travel plans and services.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Provided excellent customer service in a fast-paced environment.
Senior Sales Executive
Make Me Travel
04.2021 - 12.2022
- Secured customer tickets using a computer-based software ticketing system (Amadeus).
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Searched for and located available seats, cabins, and flights for passengers.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
Sales Executive
King Travels
01.2018 - 02.2021
- Searched for and located available seats, cabins, and flights for passengers.
- Provided clients with assistance in Flight bookings.
- Worked diligently to resolve booking, fare, and regulations issues.
- Addressed customer inquiries via email, and telephone calls, providing prompt responses or follow-ups.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Diploma in Tourism - Tourism -Travel Studies
Hanson College
Toronto, ON08.2024
Diploma - Aviation, Tourism And Hospitality
Frankfinn Institute
Chandigarh, India12.2017
Skills
- GDS knowledge
- Strong Communication Skills
- Travel industry expertise
- Fare and Fee Calculations
- Exceptional customer service
- Reservation Procedures
- Time Management
- Team Leadership & Development
Languages
English
Native or Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- Travelport Galileo GDS Basic & Advanced Course with 85% grade.
Timeline
Travel Consultant
Merit Travel Group
04.2023 - 06.2024
Senior Sales Executive
Make Me Travel
04.2021 - 12.2022
Sales Executive
King Travels
01.2018 - 02.2021
Diploma in Tourism - Tourism -Travel Studies
Hanson College
Diploma - Aviation, Tourism And Hospitality
Frankfinn Institute
- Travelport Galileo GDS Basic & Advanced Course with 85% grade.
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