Nivvetan Premkumar
Windsor,ON
Summary
Personable Guest Experience Leader known for productive efficiency and task completion. Possess specialized skills in customer service management, conflict resolution, and team leadership. Excel in communication, empathy, and problem-solving to enhance guest satisfaction and foster positive environments.
Overview
3
3
years of professional experience
Work History
Guest Experience Leader
McDonald's
Windsor, Ontario
10.2023 - Current
- Greeted guests upon arrival and provided a warm welcome.
- Provided assistance to customers with questions or concerns about their visit.
- Ensured guests had an enjoyable experience by providing exceptional customer service.
- Assisted in resolving guest complaints in a professional manner.
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
- Educated customers on menu items, product ingredients and nutritional values.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Customer Service Representative
Hindustan HR Solution
Chennai, TAMIL NADU
10.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Sales Associate
Tupperware Retail Showroom
Chennai, TAMIL NADU
07.2021 - 07.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
Education
Masters of Engineering - Electrical And Computer Engineering
University of Windsor
Windsor, ON12-2024
Bachelor of Engineering - Electronics And Communication Engineering
Panimalar Engineering College
Tamil Nadu05-2023
Skills
- Reservations Management
- Guest experiences
- Guest Relations Management
- Team Supervision
- Guest Services
- Telephone Etiquette
Timeline
Guest Experience Leader
McDonald's
10.2023 - Current
Customer Service Representative
Hindustan HR Solution
10.2022 - 05.2023
Sales Associate
Tupperware Retail Showroom
07.2021 - 07.2022
Masters of Engineering - Electrical And Computer Engineering
University of Windsor
Bachelor of Engineering - Electronics And Communication Engineering
Panimalar Engineering College
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