Nivethan Mahendran
Summary
Hardworking employee enthusiastic about learning the business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Sales Consultant
ABCOGroup
03.2023 - Current
- Commercial sales representative helping clients design their dream project
- Project consulting with clients to help develop and improve their commercial business needs
- Commercial moving quotes to help clients with their needs in relocating or removing their commercial furniture
- Meeting sales target goals monthly to ensure monthly revenue is met with the company
- Assist the company with employee payroll and invoicing clients
- Meet with potential new clients daily to find ways to help make their vision a reality
- Strong field in Hospitality furnishing and getting new clients daily
- Manage projects and meeting the required deadlines.
Dealer Services Coordinator
VW Credit, Inc
11.2021 - 01.2023
- Guide and help dealers through the VW/Audi Direct portal for any grounding/un grounding of vehicles being purchased by the dealership
- Help dealers with any handling and request of Titles to be sent to the dealership after the purchase and pay off vehicle
- Handle any sort of dealer refund requests
- Create and send out payoff quotes to Franchise and Non-Franchise Dealers
- Handles any other inquiries from the dealers regarding Lien Releases, and any Documents that are needed for further information
- Work with VW Credit and different departments to ensure the right steps are taken and the issue getting resolved.
Customer Service Agent
CAA INSURANCE
10.2019 - 11.2021
- Answer inbound calls to help provide assistance to clients looking to get an insurance quote for their Home or Auto
- Help direct clients to the right department to ensure they get assisted with their needs
- Provided assistance to the billing department to help clients make payments or discuss any further detail regarding their policy
- Assisted Licensed Agents by asking pre-qualification questions to the Client to make the procedure of getting a quote easier
- Learn and build relationships with clients to make sure they have a wonderful experience with the services the company provides.
Fraud Analyst
TD Bank
06.2018 - 01.2019
- Answer inbound calls to help assist customers that have fraudulent activities on their account or card
- Create fraud claims and open an investigation for the customer to help get the money reinstated
- Remove and add blocks to customer accounts when detected fraud is on the account
- Being high ranked in LEI customer service
- 1 year experience with TSYS and GATEWAY
- Understanding each tab and where to navigate through screens in a fast-paced call setting.
Account Clerk
Aviva Insurance
02.2018 - 06.2018
- Answer inbound phone calls to help insured and brokers with their billing
- Receive credit card payment over the phone, while securing the line
- Answer any inquiries related to the insured transaction of payment and account details
- High call volume.
Education
BA - Business Economics
York University
Toronto, ON01.2017
Diploma - Insurance
Seneca College
Toronto, ON05.2019
Diploma -
Middlefield Collegiate Institute
Markham, ON06.2014
Skills
- Exceptional problem-solving skills proven through previous work experience
- Ability to work independently with minimum supervision to complete given tasks
- Strong teamwork and organizational skills through managing major projects and client work
- Strong oral and written communication skills developed though group meetings and presentations in academia
- Ability to adapt quickly when learning new skills, processes, and technology
- Outstanding interpersonal skills demonstrated through consulting with clients and upper management
- Proven ability to multi-task under tight time constraints along with excellent attention to detail
- Extensive problem solving, and analytical skills developed through rigorous mathematics courses (8 years)
- Extensive knowledge of both Windows and Mac OS platforms, and Microsoft Office software
- Proficient in Scheme and Python programming languages EditDelete (10 years)
- Technical Support
- Insurance Sales
- Negotiation
- Sales
- Demonstrations
- Product and Service Knowledge
- Community Networking
- Territory Expansion
- Strategic Planning
- Lead Generation
- Online Marketing
- Customer Relationship Management
- Sales Strategies
Certification
- CPR Certified
- Security Guard License
- Smart Serve
- G Class Driver's License
Languages
English
Native or Bilingual
Timeline
Project Sales Consultant
ABCOGroup
03.2023 - Current
Dealer Services Coordinator
VW Credit, Inc
11.2021 - 01.2023
Customer Service Agent
CAA INSURANCE
10.2019 - 11.2021
Fraud Analyst
TD Bank
06.2018 - 01.2019
Account Clerk
Aviva Insurance
02.2018 - 06.2018
BA - Business Economics
York University
Diploma - Insurance
Seneca College
Diploma -
Middlefield Collegiate Institute
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