Nives Zvonkovic

Summary of Qualifications Relevant to Role Profile of Relevant Roles/Experience: With over 30 years of experience dedicated leadership for our Edmonton Zone, Continuing Care program areas, and across Acute/Community and specialty program designa ndimplementation work, I believe that my Senior Leadership experience would be an asset and a great fit for the Director, Shared Services position. With over 17 years of experience within AHS in various Program Management, Operations Management, Project and Change Management Senior Advisor roles, I believe that I could positively contribute to the upcoming operational transformation work our Continuing Care Edmonton Zone portfolio will be embracing over the next two years. My experience in both the private and public sector settings within healthcare has prepared me with the mindset, the skillset and the Senior Leadership vision to support organizational change and promoting efficiencies in System level and operational planning requirements. In my current role as Senior Advisor and Implementation Lead for Connect Care, I continue to maintain membership on a majority of key Senior Leadership level committees, meetings, and system level desig work. I have been a CCLIMB senior lead for our portfolio for all 6 previous Connect Care Launches and understand the foundational approach of Connect Care planning, leadership and implementation planning work. and asset in leveraging knowledge and relationships across programs to ensure timely workflow analysis, gaps in services, integration points and opportunities for improvement. I have spend the last 9 years providing senior leadership and advisory support to our Director, Program Services and supports, and have provided leadership in all key areas of Business Intelligence, Clinical Informatics, Education Models (with PSS and Home Care) and Reporting and Analytics work. My focus is to ensure that analytics, Key Performance indicators and process/oucome measures are incorporated into major initiatives to measure the impacts of implementation work. With the need to increasingly assess and treat clients with increased complexity of care needs in the community, I believe my knowledge of the extensive care models available in the community would be beneficial. My experience in partnering with leaders in innovative models like the Virtual Hospitals, Mobile Integrated Health and Care and Treat teams in the community, partnerships with Community Health Services (Public and Primary Health), I believe I would bring a “total” 360 degree lens to current and future state planning at the provincial level. My experience includes many Patient Flow and Destination Home initiatives. Leadership Skills Demonstrated ability to: Provide strategic leadership with a proven track record of success in motivating and inspiring excellence and engaging teams to collaborate for peak performance results across Continuing Care program areas End to End knowledge of the Client and Family Journey in Edmonton Zone Continuing Care operations – Client Journey > From Intake to End of Life Services Excellent knowledge of the interface between Acute Care and Continuing Care and Client Transitions Extensive Experience in providing Briefing Notes, Ministerial Responses, and Recommendations to senior Leadership. Most recently lead, created and submitted two successful project proposals via ZEOC for funding Extensive Disaster and Emergency response experience in leadership roles: Most current work includes support of the Site Command Post during COVID 19 response – Plaza 124 in roles of Deputy Commander, Communications, Liaison Since January 2021, providing shared coverage as Planning Section Chief, ZEOC, Edmonton Zone Supporting composition of End of Day and Weekly reporting on ZEOC status Knowledge of the IMOS model and CCLIMB model (Connect Care) of reporting at Senior level Provided senior operational support in Fall of 2020 on site at LTC facilities within Edmonton Zone Actively worked implementation and execution of Immunization Task Force related work Demonstrated focus on identifying, forging, and maintaining key relationships with leaders, program areas, Zone representatives and stakeholders to meet stated deliverables Provide timely support, reporting and recommendations to Executive Director and Director teams related to: Operational Risks/Impacts and future state requirements-Connect Care and operational needs Updated portfolio level Surge Plans (across portfolio areas) in March 2020, ZEOC projects PROSCI Certified Practitioner within AHS - Use organizational change management principles and strategies, leveraging business intelligence and clinical informatics resourcing, driving knowledge translation and management, optimization of new health technology strategies in our portfolio. Extensive experience in system level process improvement initiatives-current vs future state analysis Proven experience in recognizing need to leverage data and analytics in key performance metrics and at the onset of project and change management work. Enhanced understanding of importance of design, effective education and impact on data quality Manage multiple priorities simultaneously and meet the time demands of unpredictable activities (ie. COVID 19 ZEOC and SCP-2020, Fort McMurray fire support -2016). Extensive experience in the area of issues management and conflict resolution strategies; Experience in areas of risk assessment, due diligence and issues management/concerns resolution Membership on several provincial clinical informatics, system redesign, workflow analysis, and adoption of best practices and new systems as Connect Care Senior Advisor lead role. Personal approach to Leadership: Leveraging employee strengths for transformational change management and project initiatives. Proven commitment to develop, lead, guide, and mentor that team of professionals to deliver optimal client-focused, strategic and proactive services and solutions. Focus on providing effective, strategic operational advice and create an environment for teams that encourages innovation and enables change and required results for the organization; Committed to create optimal service delivery models to achieve organizational goals. Committed to identify key relationships and striking efficiencies with other portfolio teams. Fostering collaborative relationships and partnership with senior leaders and provincial teams/partners to ensure strategic, customer-centered services in a cohesive and effective manner; Responsible and Accountable use of available resources to produce results. Relevant Senior Leader experience: Ensuring key performance metrics are included in strategic ad program planning, and that an evaluation framework is factored in to operational initiatives. Use of process and outcome measures Proven track record and experience in initiating, sustaining and fostering positive relationships and productive partnerships with key internal & external stakeholders. Experience in advisory, change and project manager capacity and successful implementation of transformational organizational activities (Connect Care/Destination Home, etc) Proven abilities in complex problem solving, concerns resolution, investigation, and negotiation. Experience and expertise in creating and facilitating presentations to convey information or transfer knowledge Presentations are often to persuade or influence teams and implementation work. Demonstrated ability to support design, building and implementation of business cases that lead to transformational change in the programs across our Continuing Care portfolio. Demonstrated ability to plan, design, engage and implement large scale projects across the portfolio and multiple Zone initiatives Committed to introduction and integration of evidence based decision making using analytics Knowledge of evaluation strategies and importance of applying key performance metrics and information technologies to support evidence based outcomes. Communication Skills: Demonstrated ability to handle sensitive issues and situations with tact and diplomacy; proven ability to lead the team under very stressful situations. Ability to assess, and adjust communication style to multiple audiences, ability to convey key messages in a relevant and effective manner. Recognition of critical role communication methods and strategies in project implementation activities. Successful completion of two “media” training courses; workshop and training conducted by Ansell Consulting (Toronto, Ontario); essential training and application of strategies over the course of the last 6 years (television, radio and print) as the media contact for the facilities in Edmonton. Solid understanding of the concepts of developing key “messages” for the organization. Financial Comprehensive experience in the development, monitoring, evaluation and operation/capital budget planning; Ability to achieve deliverables within existing or limited program resources- creative solutions Ensuring that budget planning is aligned with meeting the organization’s strategic goals and initiatives; Proven ability to review programs and identify potential efficiencies in the organization and solutioning during budget mitigation requirements. Human Resources Leadership with accountability, courage and inclusiveness for all staff and strength based approach Focus on the team by building a respectful workplace culture through a values-based influencer approach and working collaboratively across programs + identifying key pockets of experts Provide leadership, performance evaluation and feedback, health and wellness, safety, staff recruitment and succession planning in operational planning and visioning. Focus on empowerment of direct reports and teams to establish a culture where people feel safe, healthy and valued for their contributions. Relevant and meaningful engagement and recognition are key Senior Management Team representative on 5 rounds of collective bargaining; Provincial Director of Staff Training and Development for Revera; Excellent understanding of aligning staffing and human resource needs with operational and project needs; Surpasses responsibilities as [Job Title] offering guidance to senior citizens on [Area of expertise]. Communicates with seniors while maintaining thoughtful and respectful awareness of life stage. Advocates on behalf of seniors from start to finish in advisory capacity. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Well-regarded [Type] Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage [Number] years' experience to take on new position with [Company Name]. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• A DIVISION OF CENTRAL PARK LODGES AND THE CPL LTC REIT
• Responsible and accountable for all aspects of operations including:
• Strategic and Business Plan Development for multi-site Director role in organization
• Responsible for Y-2K preparations for both Edmonton Based sites
• Bargained in 5 Collective Agreement rounds of negotiations on lead panels for Central Park Lodges
• On Lead panel for operator at the Labour Relations Board defence of Nurse Manager Model
• Responsible for daily reporting to provincial and national Directors/Owners
• Business Awareness and Decision Making at a local, provincial, and national level;
• Lead for Accreditation survey site and provincial preparations
• Strike Management and Leadership experience in emergency response situations
• Providing leadership and direction to the senior management team; including establishing priorities, developing integrated strategic and business plans
• Ensuring alignment between our corporate, provincial and local priorities and strategic planning
• Ensuring compliance to the requirements of Alberta Health and Wellness and the former Capital Health Authority, its program and funding accountabilities, and reporting needs
• Establishing feedback processes for resident, family and other partner/stakeholder concerns
• Ensuring local, provincial and national business and strategic plans aligned with Revera
• Maintaining a positive image for the organization with all our health service partners in the community
• Ansell – Media Training Completed with Revera – 3 day workshop course, World FM – DJ and Host for the Croatian Radio Program – hosted in Croatian Language-8 years
• Parent Board Member-Edmonton Catholic School District Schools
• Alberta College of Occupational Therapists – Registration Committee
• Multiple Working Groups and Committees in Professional Environments
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Dance Instuctor - Senior Performance Group

Board Member - Organizing all major events

Heritage Days Annually since 1978

Radio Announcer, World FM (2008-2014) - Weekly 1 hour program

Board Member, North Glenora Community League