Niveditha Kondamchetty Murali Krishna
Summary
CUSTOMER SERVICE Results-oriented Information technology professional brings forward over 2+ years of experience in customer service. Strong knowledge of operating systems, applications, and the appropriate tools to support consumers. Dedicated to customers satisfaction with focused delivery of technical solutions. CUSTOMER SKILLS Answered calls to address customer inquiries clearly and precisely in a professional manner. Pleasing personality with excellent communication skills. Proficient in setting up service-related software and hardware during customer interactions. Skilled in maintaining client records and entering data. Good work ethics and ability to maintain confidentiality. Worked as a collection agent to collect debts
Overview
2
2
years of professional experience
Work History
Customer Service Professional
Freelance– Customer Service Representative
Brampton, ON
08.2020 - 01.2023
- Assist as an agent for multiple clients by handling inbound and outbound calls to customers on a day-to-day basis while consistently resolving clients' issues in a rapid manner
- Communicate with customers through email and text messages to send invoices and update the status of their orders
- Collect and enter personal and financial information into various customer service applications
- Provide orientation and educate customers on TurboTax processes to accurately use the accounting software to file taxes and manage their independent businesses.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- promoted to tier 2 agent for turbotax software from tier 1 agent
- handled multiple chats at a time to clarify tier 1 issues in calls
Collection Agent
Bill Gosling Outsourcing
05.2022 - 07.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Notified co-signers of delinquent accounts to assist in collecting payments.
Education
Bachelor of Science - Computer Science and Engineering
Sastra University
India 07.2010 - 2016.06
Skills
Documentation and reporting
Timeline
Collection Agent
Bill Gosling Outsourcing
05.2022 - 07.2022
Customer Service Professional
Freelance– Customer Service Representative
08.2020 - 01.2023
Bachelor of Science - Computer Science and Engineering
Sastra University
07.2010 - 2016.06
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